Overview:

RMIT Vietnam is seeking a Front Desk Officer to join our team at the Saigon South campus. This role requires a proactive and detail-oriented approach, with a strong focus on customer experience and service delivery.

Expected start date: at the earliest available opportunity.

WHY JOIN RMIT VIETNAM?

At RMIT Vietnam, international exposure meets real-world impact through strong industry and government collaboration. Working at RMIT means building a meaningful career while creating impact in a high-performing environment.

Further insight into our mission, impact and global connections is available in the RMIT Vietnam Profile.

WHAT WE OFFER

• Competitive gross remuneration VND starting from 15,724,000.
• Private Health insurance for you and your family, plus Personal Accident Insurance
• Generous annual leave, career leave, volunteer leave and public holidays (Christmas and Tet Holidays)
• Professional development and career advancement
• Access to state-of-the-art facilities and resources
• A vibrant and diverse campus life and more!

POSITION SUMMARY

The Front Desk Officer undertakes is the first point of contact for customers and guests visiting or calling the University. The position is responsible for managing mail services under the guidance of the Student Recruitment Manager including but not limited to collection, processing, transmission and delivery of all business mails within Saigon South campus and between Saigon South campus with Hanoi. The role involves data entry of all customers-related enquiries that arrive via telephone, walk-in and/or events.

Key Accountabilities summary

• Provide high level of service to staff, visitors and guests to ensure quality customer service at all times.
• Direct customer to the right person for their needs as well as supporting the student recruitment team by answering FAQs for new students, prospects, parents and current students.
• Assist in the monitoring of customer services including volume of calls, nature of enquiries and referral services, providing input in terms of how to improve customer service.
• Receive, record and process data forms, data enquiries note into the Customer Relationship Management System(s).
• Participate in any events that require data collection process. Input insights into the process of developing questionnaires and conduct enquiries note filling; conduct database searches for necessary reports when required.
• Collect all incoming business mails (including internal, external mails and faxes) from external stakeholders or Mail Arrangers at each Department and ensure efficient and accurate data record.
• Prepare periodic reports on the Mail Management Services including internal mail, incoming mail and outgoing mails via postal services and other reports as requested by the Student Recruitment Manager and senior management.
• Monitor Mail Storage of the University and ensure proper filling system for all undeliverable mail within a certain timeframe.
• Maintain the filing system, stationery and office equipment of Mail Management Services.
• Process payment for postal services monthly.
• Support Program Advisors to collect documents and send applications to admission team daily.
• Support Student Recruitment team to follow up with HE enrollments.
• Undertake other duties that may be required by the Student Recruitment Manager.

Key Selection Criteria

• A relevant Bachelor’s degree
• Familiar with front desk activities in a corporate or educational environment
• Demonstrated organizational and administrative skills.
• Well-developed interpersonal skills, including cross-cultural communication and business writing skills.
• Demonstrated a high level of multi-tasking with meticulous attention to detail
• Demonstrated ability to service clients and provide client-centred solutions.
• Appointment to this position is subject to passing mandatory check as outlined in the Recruitment and Selection Guidelines.
• Ability to display appropriate behaviours in line with the position, RMIT Values and RMIT Leadership Model.

More information is available in the Job Description.

HOW TO APPLY

To be considered for this role, it is mandatory to submit both a resume and a cover letter. Please click on the 'Apply' link provided in this Job Ads to initiate the application process.

Applications will be reviewed on a rolling basis, and the University reserves the right to appoint prior to the closing date.

Compliance Requirements

All academic appointments at RMIT Vietnam must meet University and local regulatory requirements, including English proficiency, background checks, and (for international candidates) eligibility for a work permit. 

English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS (General) with a score of at least 5.5 (or equivalent, as outlined in the Recruitment, Selection and Onboarding Guidelines). 

Further guidance will be provided during the recruitment process.

RMIT UNIVERSITY COMMITMENT

RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold the code of conduct. RMIT Vietnam expects all staff members to comply with its Code of Conduct, policies and procedures, which relate to legal and regulatory requirements and our ways of working.

IMPORTANT NOTICE:

• Please ensure that your application is submitted through our Workday system on the RMIT Careers page. We do not accept applications through other means.
• RMIT Vietnam will never request any fees or payments during the application process. Be vigilant about scams asking for payment to apply.
• For any questions or support, feel free to reach out to our Talent Acquisition team at [email protected]

Applications Close:

15 thg 4 2026 11.59 pm

RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community.  As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.

https://www.rmit.edu.vn/about-us