Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.
Why This Role Is Important to Arcadia
The Vice President of Technical Operations (VP, Technical Operations) will lead and oversee the strategic development and management of Technical Operations at Arcadia. This role will be critical to ensuring the accuracy, security, and scalability of Arcadia’s systems, driving operational excellence and innovation. The ideal candidate will combine technical expertise with leadership and a deep understanding of the healthcare ecosystem and value-based care.
As a rapidly growing organization, agility and scalability are critical to our success. Our Technical Operations teams is comprised of ~100 global resources and spans data acquisition, data transformation/normalization/enrichment, data quality, data orchestration, application configuration, and consultative customer advisement. Together, these functions leverage leading edge big data technologies to make high quality data available to our customers at very low latency. Reporting directly to the COO, this executive role is empowered to think creatively about how we deliver value to our clients in a world of evolving technology and interoperability standards.
What Success Looks Like
In 3 months
- Establish a comprehensive understanding of Arcadia’s current Technical Operations, including systems, workflows, and team structure.
- Build relationships with key stakeholders across Arcadia and understand all other areas’ structures, goals, and objectives.
- Establish relationships with team members within Technical Operations, understanding their roles, responsibilities, practices, struggles and goals.
- Generate a 12-month plan for the Technical Operations org that aligns to Arcadia’s organizational priorities and customer needs.
In 6 months
- Implement improvements in data integration and validation practices to enhance efficiency, time to value, and accuracy, with a particular emphasis on setting and hitting customer-committed delivery dates.
- Demonstrate measurable progress in projects that support department and company-wide OKRs.
- Present a scalable multi-year roadmap for long-term Technical Operations scalability and innovation.
- Measurably reduce turnaround times for customer support activities via improved processes, leveraging of our offshore partners, and driving opportunities for customer self-service.
In 12 months
- Achieve and demonstrate significant enhancements in technical operations reliability and scalability.
- Deliver measurable results in team performance KPIs.
- Drive successful implementation of advanced analytics tools and technologies, showcasing their impact on business outcomes.
About Arcadia
Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our
website.
Protect Yourself
If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our
website.
This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.