Hours:

This a role that is based at our Aberdeen Branch and will be working 36 hours across Monday to Saturday inclusive to support operating hours in the branch.

This is a permanent opportunity and paying up to £32,650 per annum depending on experience.

Salary:

£32,650 Per Annum

Closing Date:

Wed, 16 Oct 2024

Introduction

We are currently recruiting for a Financial Consultant within Aberdeen branch. 

Our purpose is to help more people have a home, help people save for life ahead and support long term financial wellbeing. Together, you can help us build a better Society.

The role of Financial Consultant gives you the opportunity to join our team and become one of the faces of Skipton Building Society. 

This a role that is based at our Aberdeen Branch and will be working 36 hours across Monday to Saturday inclusive to support operating hours in the branch.

This is a permanent opportunity and paying up to £32,650 per annum depending on experience.

Who Are We?

Not just another building society. Not just another job.

We are the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We do not have shareholders; we are owned by our members.

Our colleagues say Skipton Building Society is a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.

Whatever your background, and whatever your goals, we will help you take the next step towards a better future.

Branch Life

Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via the telephone and our contact centre. We can support all our customers calls from our branches via our telephony system.  So, whether you are promoting a new product or resolving a problem, you will always place our customers’ needs at the heart of everything you do and provide a first-class service every time.

For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals.

What Is In It For You?

• Annual discretionary bonus scheme: on average our Customer Service Consultants received an on-target bonus of 8% dependent on personal and company performance.

• 25 days standard annual leave + bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years.

• Holiday trading scheme allowing the ability to buy and sell additional annual leave days.

• Generous employer matched pension contributions – up to 10% per annum.

• Private medical insurance for all our colleagues.

• Salary Sacrifice Scheme for hybrid/electric car.

• Colleague mortgage and savings accounts, as well as a host of colleague discount schemes.

• We care about your health and wellbeing. You will have access to a benefits portal which includes an Employee Assistance Programme and online employee discount platform (retailers, entertainment, eating out and travel).

• There are always initiatives to get involved with charities with three paid volunteering days for you to use each year.

• A commitment to training and development.

• Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups.

What Will You Be Doing?

• Working closely with the Financial Advisers in branch, you will keep in touch with existing financial advice customers to conduct ‘My Review’ customer appointments to update customers on products and services on a non-advised basis whilst seeking new opportunities. This may be face-face, virtually or by telephone.

• Engaging with customers through the ‘My Review’ customer appointment to understand and identify their needs by asking great questions, listening to the customer’s specific circumstances and tailoring the relevant solution to their needs. All the while ensuring the right outcome for the customer and the society.

• Sharing your expertise and knowledge with the rest of the branch team.

• Using internal systems to ensure that a customer’s records are accurately maintained and are up to date, whilst ensuring vulnerable customers are identified and supported appropriately.

• Adhering to and understand the appropriate policies, standards, controls and limits of authority applicable to your role, supported by training, coaching and appropriate communication.

What Do We Need From You?

• Previous experience of developing relationships with customers - be that in a customer service or sales environment, whether that be face to face or over the phone.

• Experience of working in a Financial Services environment is beneficial.

• Someone who is passionate about delivering exceptional customer service and challenge themselves to go the extra mile for colleagues and customers, to help us grow and achieve our business objectives.

• Excellent communication skills and the ability to listen and asking appropriate questions, engaging in purposeful conversation.

• Experience of inspiring, motivating and even coaching others in your team to drive performance, with a ‘one-team’ mindset.

• The ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management.

• The ability to grow, adapt and change accommodating business needs and priorities.