You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

FTE: 1.0, Shift: Days Schedule: Exempt, Full Time

Position Summary

The Hospital Operations Manager supports the development and implementation of significantly complex initiatives that support the delivery of high quality, cost effective patient care through activities based on dedication to excellence, strategic vision/goals and objectives, effective leadership, financial stability and promotes company culture. The Manager serves as a liaison between patients and/or their families, hospital staff, administration, and practitioners; works with leadership to create and implement patient satisfaction, employee engagement and provider engagement improvement strategies; ensures use of standardized project management methodologies, processes and tools; delivers within approved budget, schedule and meets quality standards.

Responsibilities

• Leads operational initiatives and project teams for completion of significantly complex MHS initiatives, meeting time and budget requirements; Manages the full project lifecycle including all the complexities and risks.
• Develops and monitors performance indicators related to compliance; Reviews, interprets, and communicates relevant company policy updates; Ensures compliance with all policies and procedures
• Works with administration team to develop business strategies designed to meet organizational goals
• Maintains operational expenses and volume plans to achieve operational margin
• Oversees staff providing direction and guidance and administers management functions within the provisions of MultiCare policies and standards and federal, state and local regulations.
• Develops and updates department business plan and goals consistent with the facility’s strategic business plan, mission and vision

Requirements

• Five (5) years of recent work experience in a healthcare setting performing any combination of duties in support of program/project planning, development, coordination or operations improvement, strategic planning, data analysis or community development

• Three (3) years of experience in a supervisory or lead capacity

OR

• Master’s degree in Healthcare Administration

• Three (3) years of applicable work experience required

• Three (3) years of experience in a supervisory or lead capacity

About Tacoma General Hospital

MultiCare Tacoma General Hospital, in the heart of Tacoma, WA, is a 367-bed regional medical center delivering cutting-edge care. With a 24-hour Emergency Department, Level II Adult Trauma Center, advanced cardiac, neurological, orthopedic and robotic surgery, Tacoma General combines innovation with compassionate care. Home to the MultiCare Regional Cancer Center, a Family Birth Center and specialized neonatal care in partnership with Mary Bridge Children’s, our collaborative, mission-driven teams offer a rewarding environment for career growth and professional excellence.

About the Tacoma Community

Tacoma, just 30 miles south of Seattle, blends big-city amenities with the beauty of the Pacific Northwest. From scenic waterfronts and mountain trails to vibrant arts, dining and brewery scenes, Tacoma offers something for everyone — outdoor enthusiasts, families and young professionals alike. With strong schools and universities, it’s a city where you can live, work and play.

Why MultiCare?

• Rooted in the local community – Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years

• Growth and education – Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in your future

• Well-being and support – Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared for at work and in life

• Living our values – Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other

• Belonging for all – Employee Resource Groups, inclusion initiatives and outreach programs support a workplace where every voice is valued

• Pacific Northwest lifestyle – Work and live where natural beauty, adventure and strong community connections are part of everyday life

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $100,547.00 - $144,685.00 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.