Position:

Business Operations Manager

Job Description:

Principal Accountabilities
• Propose designs & development and maintenance of processes and tools to support interval & external customer service levels and operational KPIs are met
• Provides technical support on set up & Implementation of new customer and services engagements 
• Provides timely communication and escalation issues and works resolutions
• Support implementation and drive documentation and reporting of key metrics and results 

Job Complexity
● Requires in-depth knowledge and experience
● Solves complex problems; takes a new perspective using existing solutions
● Works independently; receives minimal guidance
● Acts as a resource for colleagues with less experience
● Represents the level at which career may stabilize for many years or even until retirement
● Uses best practices and knowledge of internal or external business issues to improve products/services or processes
● Typically resolves complex problems or problems where precedent may not exist
● Often leads the work of project teams; may formally train junior staff 
● Works independently

Experience / Education
Typically requires a minimum of 8 years of related experience with a 4 year degree; or 6 years and an advanced degree; or equivalent experience.

Location:

CN-Shenzhen, China (Upper Hills, Huang Gang Rd)

Time Type:

Full time

Job Category:

Business Support