Company:

Mercer

Description:

You will be part of the People Team, working closely with our HR, Benefits, and Payroll Partners to support various local HR tasks and administer our comprehensive benefits package.

Your role will involve coordinating benefits enrolments, placing benefit orders, and ensuring smooth execution of HR operations. You will be a key point of contact for colleagues, helping to manage HR processes, maintain accurate employee data, and contribute to the continuous improvement of our HR and benefits administration. This position offers a dynamic opportunity to collaborate across multiple teams and systems to deliver an excellent employee experience.

The role is based in Cluj-Napoca in a hybrid setup, and will require presence in the office 2-3 days per week – with our main team office anchor day being Wednesday.

We will count on you to:

HR Operations:

• Serve as main point of contact for colleagues for HR queries, managing the team mailbox and issuing various employment certificates
• Coordinate key HR processes including medical checks for new joiners, onboarding, flexible working arrangements, new parents leave and handle various related requests, documents, and approvals needed
• Oversee time and absence management by monitoring usage, tracking medical leaves and certificates, and reporting to relevant teams to ensure accurate records and compliance.
• Collaborate closely with HR Operations, Benefits, Payroll, Finance, and external payroll partners to maintain payroll accuracy and support HR policy maintenance and development in line with employment legislation.
• Maintain data quality and integrity through regular HR audits, create and update employment contracts, issue certificates, addendums, and generate ad hoc reports and trackers, as needed
• Handle various internal HR communications / announcements and provide backup support to wider team members to ensure consistent coverage during holidays, as needed.

Benefits Orders:

• Responsible for ordering and coordinating benefits enrolment, ensuring timely delivery of benefits materials, and serving as a liaison between our colleagues and benefits providers.
• Assist colleagues with benefits enrolment, changes, inquiries, as well as claims and reimbursements, providing clear information and maintaining accurate records of all benefits-related communications and transactions.
• Collaborate across HR Operations, Benefits, and Payroll teams to ensure proper processing of benefits deductions, enrolments, claims, and reimbursements, and support open enrolment activities including preparation and communication.
• Stay updated on benefits policies and compliance, assist with reporting and audits, and contribute to continuous improvement of benefits administration processes.

HRIS Systems (Reges, GITS, 361 Benefits and Workday):

• Supervise maintenance of individual employee data records, ensuring the confidentiality of information contained, in our HRIS systems to accurately match with the employment files
• Ensure data quality and integrity by performing regular maintenance and system audits
• Monitor and process incoming requests and personal data changes on our HRIS systems making sure the data is correctly updated
• Continuous involvement in helping our colleagues and managers, to understand and use our HRIS systems and existing HR policies.

What you will need to have:

• 2-3 years of relevant experience in HR Operations
• Strong knowledge of Romania's labour legislation
• Good collaboration skills to work effectively with colleagues, vendors and cross-functional teams
• Data management and Excel reporting capabilities
• Commitment to confidentiality, compliance awareness, and maintaining data accuracy
• Strong organizational abilities with attention to detail and problem-solving skills
• Fluency is required in both Romanian and English

What makes you stand out:

• Benefits administration experience (represents an advantage)
• Knowledge of HRIS systems (Workday is an advantage)

Why join our team:

• Work in a forward-thinking organization that embraces cutting-edge technology and fosters a culture of innovation
• Thrive in a dynamic and fast-paced work environment that encourages agility to adapt and respond to changing demands
• Benefit from robust professional development opportunities, including training programs, mentorship, and career advancement pathways, ensuring that you can grow your skills and advance your career
• Join a supportive and inclusive work environment where teamwork and collaboration are valued. Connect with talented professionals and contribute to meaningful initiatives that drive success
• Be part of a team that is committed to delivering results and driving growth through innovative solutions and strategic initiatives
• Contribute to a shared vision that inspires and motivates the team, aligning individual goals with organizational objectives
• Work in an environment that empowers individuals to reach their full potential, fostering personal and professional growth
• We help you be your best through professional development opportunities, interesting work, and supportive leaders
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being
• A yearly budget and the opportunity to build your flexible benefits package (up to 20% of your annual salary)
• 30+ days off (25 legal days off, 1 extra day off on your birthday, public holiday replacement days, extra buy/sell from your benefits budget)
• Matching charity contributions, charity days off, and the Pay it Forward charity challenge
• Core benefits - Pension, Life and Medical Insurance, Meal Vouchers, Travel Insurance

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.