Product Owner (Senior Manager) – Integration Excellence, Identity & Access Crew

 
About the business 

Retail Banking Services (RBS) provides simple, convenient and affordable banking and general insurance products and services to personal and private bank customers, helping them manage their everyday banking needs, buy a home, protect their assets or invest for the future. 

In the Customer Engagement & Digital team within RBS, we are responsible for leading our retail end-to-end digital-first customer experience strategy, driving innovation, improving customer engagement and creating new business opportunities through partnerships, ventures and the Group’s digital ecosystem.  

About the role and team 

The role will sit in the Customer Identity and Access Crew which will build out our next generation of customer identity and dynamic authorisation capability, delivering enterprise assets to protect all CBA customers. The crew will partner with our Group Security team to design and deliver the ‘platform’ that enables the best seamless experience for genuine customers, while continuing to lift our defences against scammers and other threats.

The Integration Excellence squad will set group standards, build the components, patterns and SDKs (software development kits) for integrating Identity and Dynamic authorisation seamlessly.

As a Product Owner, you will:

• Advocate for a simple yet secure customer experience
• Being accountable for addressing impediments, driving decisions, and resolving escalations. 
• Act as the voice of the business and customer and translate this for the team to coordinate a ‘one-team’ approach to problem solving. 
• Provide clear lines of communication with our stakeholders on the product roadmap and prioritisation decisions. 
• Identify, articulate and manage risks and compliance across streams of work. 
• Incorporate design thinking and analytics to inform product design. 
• Lead and develop the product roadmap, and engagement with senior stakeholders/ business units to manage the delivery of product roadmap. 
• Lead the squad day-to-day to deliver change and lifecycle activities. 
• Maintain a healthy prioritised Backlog to deliver business and customer outcomes. 
• Manage senior business and technical stakeholders to ensure that prioritisation is understood and agreed to. 
• Manage the squad’s performance to defined objectives including OKR tracking, etc. 

We’re interested in hearing from people who: 

• Have experience with delivering digital customer experiences.
• Are experienced in definition of product roadmaps, delivery of product vision. 
• Have proven experience in influencing work and priorities through stakeholders 
• Have proven experience leading teams 
• Have experience with Agile methodology, working within an Agile Matrix would be ideal. 
• Have prior experience as a product owner in the identity space would be highly desirable, but not a must. 

If this sounds like you, apply today!

 

We operate in a hybrid working environment, meaning a blend between being in the office and working remotely. Please feel free to discuss your individual situation and needs with us!

Advertising End Date: 19/09/2024