B2B Account Manager, Virgin Media Ireland

About Virgin Media:

Virgin Media is the leading connected entertainment cable and broadcast business in Ireland. Every day we deliver connections that really matter for Irish Consumers and Businesses with multi award-winning services including broadband, TV, mobile and home phone. Our Virgin Media Business division provides the fastest broadband speeds and connectivity solutions for entrepreneurs, businesses and the public sector.

Virgin Media Television, our broadcast division, is Ireland’s number one commercial broadcaster offering three free-to-air channels: Virgin Media One, Virgin Media Two, Virgin Media Three, as well as the Virgin Media Player. We are a significant investor in home produced content, including news, current affairs and drama, as well as offering the best in international programming. Virgin Media Sport and our 6 Extra Sport channels offer extensive sports coverage across the UEFA Champions League and the UEFA Europa League. Our advertising sales agency, Virgin Media Solutions, creates unique, innovative campaigns for our business and for third party clients across the UK and Ireland.

Virgin Media is part of Liberty Global, one of the world’s leading converged video, broadband and communications companies, with operations in six European countries.

For further information please visit: www.virginmedia.ie

About the Role:

At Virgin Media Business we build connections that really matter, our relationships with our customers are our top priority. We’re looking for dedicated and personable account managers to maintain our clients’ accounts and serve as our main point of contact. Our ideal candidate will have a passion for helping others and a drive to provide exceptional customer service.  You will be responsible for building a strong and trustworthy relationship with our customers understanding their business needs and supporting them with any queries as they arise.  You will be a self-starter and look to identify upsell opportunities within your customer base.   If this sounds like you, apply today!

Specific Duties & Tasks:

• Interacting with clients and stakeholders and maintaining good relationships.

• Delivering presentations and webinars.

• Manage your customer base through various mediums

• Upsell to achieve Monthly, Quarterly and Annual KPIs and Targets.

• Produce weekly and monthly reports on sales pipeline, key metrics and KPI’s.

• Working closely with the Sales & Marketing team to align effort and maximise effectiveness.

• Upselling across multiple product sets and verticals as agreed with the Enterprise Sales Manager.

• Negotiate commercial terms and multi-year agreements with our customers

• Manage your time effectively

• Use social media to your advantage.

• Work to agreed product, market and business rules

• Work to go to market strategies on new product.

• Constantly improve with self-learning

• Gain a competitive understanding of the clients you are working with

• Other duties may be required from time to time

Skills & Expertise:

• 2 – 3 years’ experience in a similar role.

• A proven track record in building relationships with customers.

• A reasonable technical knowledge and understanding of the technologies in this space.

• Full Drivers Licence required.

The Person:

• You’ll have the ability to work in a fast-paced environment, be flexible and embrace change.

• You’ll have high attention to detail, someone who cares about quality in everything they do.

• You’ll be passionate about building great and lasting relationships with our customers.

• You’ll have the ability to communicate with customers over the phone.

• You’ll be comfortable overcoming objections, queries and concerns.

• You’ll enjoy working towards targets in a sales environment.

Virgin Media is an equal opportunities employer. Having a diverse workforce is critical to the success of our business.