Client Experience Manager

Posted:
1/2/2025, 12:46:36 AM

Location(s):
Illinois, United States ⋅ Chicago, Illinois, United States

Experience Level(s):
Senior

Field(s):
Customer Success & Support ⋅ Sales & Account Management

Workplace Type:
Remote

At Summit, we're on the lookout for talent that doesn't just think "outside the box," but brings their own unique perspective to the table. With our relentless pursuit of excellence and curiosity, we lead innovation in our industry. We humanize technology by actively listening to our clients, crafting tailored proposals, and delivering on the promise of technology with precision and purpose.

As the Client Experience Manager at Summit, your role is all about people – ensuring our clients receive top-notch service and support from our dedicated Client teams. You’re not just overseeing daily operations; you're leading a group of individuals who are committed to going above and beyond for our clients every day. Your focus is on fostering a culture of excellence, where continuous improvement is not just a buzzword but a way of life. You’ll be the driving force behind our efforts to align our Client Experience department with Summit's broader goals and objectives, ensuring that every interaction with our clients reflects our commitment to their success.
Benefits: Summit’s total benefit package is highly competitive, designed to support your success at work, at home, and at play – and includes Flexible Time Off, 401k with an employer match, free employee collocation and cloud account, Life Insurance/Long Term Disability, Health Insurance, Vision Insurance, Dental Insurance, and a fun and casual work environment. Your recruiter will be happy to discuss all that Summit has to offer!

Salary: $105 - $125k

Summit is committed to a diverse and inclusive workplace. Summit is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. As part of this commitment, Summit will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let us know.