Application Tech Support Practitioner

Posted:
12/24/2024, 6:45:37 AM

Location(s):
Chennai, Tamil Nadu, India ⋅ Tamil Nadu, India

Experience Level(s):
Expert or higher ⋅ Senior

Field(s):
IT & Security

Workplace Type:
Remote

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft Windows Desktop Management
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 Years full time education

Summary: As an Application Tech Support Practitioner, you will be responsible for providing technical support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve troubleshooting client issues, designing and implementing solutions, and communicating effectively with clients and cross-functional teams. Roles & Responsibilities: - Provide technical support to clients, troubleshooting issues related to Microsoft Windows Desktop Management. - Interpret and design solutions based on deep product knowledge, accurately defining client issues. - Collaborate with cross-functional teams to ensure the smooth functioning of systems and applications. - Communicate effectively with clients, providing timely updates and resolutions to issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management. - Good To Have Skills: Knowledge of other operating systems such as Linux or macOS. - Strong understanding of computer hardware and software. - Experience with remote desktop tools such as TeamViewer or Remote Desktop Connection. - Familiarity with ITIL processes and procedures. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Microsoft Windows Desktop Management. - The ideal candidate will possess a strong educational background in computer science or a related field, along with exceptional communication skills. - This position is based at our Chennai office.

15 Years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com 

Equal Employment Opportunity Statement


All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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Accenture

Website: https://accenture.com/

Headquarter Location: Dublin, Dublin, Ireland

Employee Count: 10001+

Year Founded: 1989

IPO Status: Public

Last Funding Type: Grant

Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing