Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Day (United States of America)

Ann & Robert H. Lurie Children's Hospital of Chicago

General Summary of Position Responsibility:        

Facilitates, promotes and models a leadership philosophy and style consistent with the Lurie Children’s Hospital of Chicago Medical Center leadership statement.  Provides strategic and operational leadership for the following areas: Security, and Concierge.  Establishes, promotes and maintains Children’s Hospital of Chicago Medical Center security and protection programs on all campus and satellite locations.

Essential Job Functions:

Area Specific Job Accountabilities:

• Directs the daily activities of the security and concierge staff including recruitment, orientation, coaching, corrective action and termination as required.

• Develops, plans, implements, and manages security operations aimed at providing a safe and secure environment for patients, families, visitors, employees, and any guests of Lurie Children’s Hospital of Chicago Medical Center.

• Establishes operational procedures for activities such as customer service excellence, quality assurance, and patient safety for the departments of security and concierge services.

• Develops, plans, implements, and manages projects and processes that improve, and maintain, effective security operations.

• Oversees management of enterprise-wide security-related equipment. e.g.: camera systems, alarms, access control, and keying systems for all sites. Also coordinates any necessary training and education for the equipment.

• Maintains performance improvement activities within the departments and participates in quality activities.

• Serves as liaison between Children’s Hospital of Chicago Medical Center, community leaders and local authorities such as law enforcement and fire department.

• Provides leadership for, and actively participates in, investigations relative to accidents, thefts, injuries, or any other required situations.

• Collaborates with Human Resources in the management of employee relations matters for staff within the department.

• Directs the recruitment, hiring, and disciplinary action processes for the units assigned.

• Develops and administers policies and procedures to accomplish department-specific and organizational initiatives.  Plans, develops and manages the operating and capital budgets of areas of responsibility.   Closely monitors monthly financial performance, responding to unfavorable variances appropriately. 

• Assures compliance with all JCAHO, State, Federal and local regulatory laws, standards and protocols.

• Develops and maintains security management programs for Children’s Hospital of Chicago Medical Center.

• Provides new employee orientation, Infection Control, Security and Safety Training, Fire Safety, Infant Abduction, MSDS, Emergency Preparedness, and EMTALA Education Training.

• Partners with Patient Care Support Services leaders to develop, oversee, and maintain operational budget for security and concierge services. 

Knowledge, Skills and Abilities:

• Bachelor’s degree in a related field.  Master’s degree preferred.

• Minimum of 5 years of related experience.

• Certification in one of the following: International Association for Healthcare Security and Safety (IAHSS); Certified Healthcare Protection Administrator (CHPA); American Society for Industrial Security (ASIS); Certified Protection Professional (CPP).

• Demonstrated understanding of applicable security best practices, procedures and related state, federal compliance requirements.

• Must be able to manage in a fast paced and stressful environment.

• Previous leadership experience preferred.

• Strong verbal and written communication skills.

• Excellent customer service skills.

• Ability to exercise sound reasoning while maintaining a tactful demeanor in all dealings with patients, families and staff.

Leadership Accountabilities:

Clinical Quality Outcomes

• Establishes and maintains high standards for quality of care, & patient safety.

• Takes initiative to improve both processes and outcomes, incorporating best practices, and innovations in professional field.

• Ensures compliance with Lurie Children’s policies and all accreditation & regulatory bodies and their standards.

Strategic Growth

• Compellingly communicates to staff the critical role they play in achieving Lurie Children’s mission and strategic goals.

• Facilitates organizational change initiatives; leads and supports staff in adapting to a rapidly changing health care environment.

• Facilitates development and achievement of professional & personal goals for self and staff.

•  Effectively recruits, orients, develops & retains a talented and diverse workforce.

Brand Identity

• Strengthens our brand as a top tier provider and employer by establishing and maintaining high standards for excellence.

• Models our values of service, innovation and teamwork. Holds others accountable for living these values.

• Fulfills the Employee Promise by fostering a challenging & compassionate work environment, recognizing strong performance, and listening and acting on feedback

Customer Satisfaction

• Consistently models our Service Principles in internal and external interactions and ensures that the Service Principles are fulfilled to by others.

• Ensures employees receive information needed to perform jobs including feedback to enhance performance and customer satisfaction.

• Proactively addresses performance issues when indicated and administers policies, decisions, & disciplinary actions with consistency.

Financial Performance

• Aligns department goals and manages department resources and budgets to meet Lurie Children’s strategic objectives.  Helps others understand the drivers of financial success for department and Lurie Children’s.

• Works in conjunction with Financial Management to ensure secure and proper handling of cash received in all hospital locations.  

In accordance with the Americans with Disabilities Act, the above statements are intended to describe the general nature and level of work being performed by people assigned to this job classification.  These statements are not intended to be an exhaustive list of all responsibilities, duties and skills of personnel so classified.

Education

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

• Supplemental Life, AD&D and Disability

• Critical Illness, Accident and Hospital Indemnity coverage

• Tuition assistance

• Student loan servicing and support

• Adoption benefits

• Backup Childcare and Eldercare

• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members

• Discount on services at Lurie Children’s facilities

• Discount purchasing program

There’s a Place for You with Us

At Lurie Children’s we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.  

Lurie Children’s and its affiliates are equal employment opportunity employers.  We value diversity and are committed to creating an inclusive environment for all employees.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

Support email: [email protected]