Job Description

Primary activities/responsibilities

• Support all TIOE/ITRMS technology domain service deployments for end users within the two manufacturers(HEDA & Ningbo, travel is required).
• Regularly introduce infrastructure standards, guidelines, and new initiatives to business stakeholders.
• Collaborate closely with local stakeholders to understand business requirements and deliver appropriate TIOE standard solutions.
• Provide market feedback and user requirements to GEUS or other tech domain product teams to enhance user experience (UX).
• Resolve complex technical issues independently while coordinating with other IT teams to escalate and address challenges.
• Support local business operations and manage ad-hoc user requests in partnership with the GEUS team.
• Ensure DSS and managed services partners comply with processes and meet SLA commitments.
• Monitor and collaborate with IT Hubs to maintain stable and available IT infrastructure operations for the two manufacturers.
• Partner with cross-functional IT colleagues within the country to operate as One IT Team.
• Provide training and guidance to end users on technology and applications; assist in creating and maintaining documentation, knowledge base articles, and standard operating procedures.

Education level:

• Education: BSc Degree or equivalent with relevant experience in Computer Science, Computer Science Engineering, Math, or equivalent experience

Experience/Technical Skills:

• At least 10 years of relevant experience, with 5+ years as a team leader in a site IT role.
• Good written and verbal skills in both English and Chinese.
• Proven experience supporting end-user computing environments, including desktops, laptops, and mobile devices.
• Experience working with network infrastructure components such as switches, routers, firewalls, and wireless access points.
• Background in managing and supporting server environments (Windows/Linux) and virtualization platforms (e.g., VMware, Hyper-V).
• Experience with IT service management (ITSM) tools and processes, including incident, problem, and change management.
• Ability to manage multiple priorities while demonstrating high motivation and strong client focus.
• Experience working in a multi-vendor environment and coordinating with external service providers.
• Prior involvement in IT project deployments, upgrades, and migrations.
• Experience in user training and documentation creation.
• Exposure to security best practices and compliance standards.
• Strong problem-solving skills and ability to handle escalated technical issues.
• Excellent communication skills for liaising with users, vendors, and cross-functional teams.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

No Travel Required

Flexible Work Arrangements:

Not Applicable

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

N/A

Required Skills:

Change Controls, Computer Technical Support, Customer Experience Management, Incident Management, Management System Development, Problem Management, Service Delivery, Software Configurations, Software Development Life Cycle (SDLC), Troubleshooting

 Preferred Skills:

Job Posting End Date:

12/31/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.