Posted:
8/20/2024, 5:00:00 PM
Location(s):
Karnataka, India ⋅ Bengaluru, Karnataka, India
Experience Level(s):
Senior
Field(s):
DevOps & Infrastructure ⋅ Software Engineering
Workplace Type:
Hybrid
Job Summary
As an IT Technical Expert, you can’t resist solving problems. Your investigative skills will be put to the test as you work to diagnose and find solutions, activate or repair. You collaborate with stakeholders to ensure our platforms, devices, applications and systems are operating efficiently and delivering value to our customers.Role purpose
The role of the Senior Infrastructure Engineer is to be a subject matter expert and final escalation point for a wide range of infrastructure across multiple territories and time zones. This role sits within the Managed Services team. The candidate needs to have an appreciation for time-critical problem solving and non-movable project timeframes.
The successful candidate will lead delivery, assurance and optimisation of public, private and hybrid cloud infrastructures for our customers. The infrastructure services include Microsoft Azure, Equinix Metal, Dell/EMC, Netapp, VMWare, and Microsoft/Linux Operating systems.
How the role contributes to business strategy?
This role is a core contributor to Telstra’s managed service capability and should demonstrate technical expertise to assist the on-going support and growth of our managed service capabilities. The successful candidate will have demonstratable experience of working with complex applications in a managed services environment.
The measurable deliverables and outcomes of this role
The successful candidate for this role needs to combine design, operation and support of applications and apply these to successful operating of complex technology platforms.
Role Context and overview
Key Responsibilities, Accountability Metrics, Decision Rights
Key Responsibilities
Key Accountability Metrics
Key Decision Rights
Key Relationships/ Interdependencies
Internal
External
Leadership capabilities
Skill/Technical Expertise
Proficiency
People Leadership
Medium / Some experience
Strategy and Development
Medium / Some experience of driving strategy
Key Skills/Technical Expertise
Skill/Technical Expertise
Proficiency
Investigating the needs of the end user
Empathising with the internal and external customer to develop a deep understanding of their needs, behaviours and goals and synthesising research to generate insights and recommendations
Assisting the architects to design resilient architecture suitable for specific customer requirements
Installing, configuring, and supporting Infrastructure services and resolving problems within prescribed Service Level Agreements
Consistently delivering a simple and high-quality customer experience by collaborating and integrating with others from across our Enterprise
Identifying and managing key stakeholders to gain their support and deliver outcomes
Able to communicate effectively with internal and external stakeholders, and explain complex, technical issues in an easy-to-understand way
Essential
High desirable
Certifications
Website: https://telstra.com.au/
Headquarter Location: Bundoora, Victoria, Australia
Employee Count: 251-500
Year Founded: 2000
IPO Status: Public
Industries: Asset Management ⋅ Credit ⋅ Finance ⋅ Financial Services ⋅ FinTech ⋅ Personal Finance