The Client & Implementation Manager will partner with clients through the lifecycle supporting implementation, ongoing success and continued expansion of their use of Symplicity solutions. You will not only be a solution expert, but maintain strong business and analytical skills to unpack various client challenges and act as their trusted advisor in the implementation of these projects. The role will have you working closely across functional areas to ensure that that our team is responding to client challenges and performing at the highest possible levels.
Responsibilities
Become a subject matter expert in Symplicity solutions and the way clients use them
Facilitate discovery workshops to elicit client project requirements and document these accordingly
Map Symplicity solution capabilities to client business requirements
Establish and deliver on initial client implementation - including project plan, system configuration & training
Manage client projects ensuring that deliverables & timelines are met with high-level of communication at all stages.
Advance a trusted advisor relationship with Clients ensuring that they are maximising their ROI from Symplicity solutions.
Identify potential upsell and cross-sell opportunities within client base and work with Account Executives to advance these opportunities.
Develop and share client success stories in partnership with the Symplicity marketing team.
Assess client risk and work across the Symplicity team to implement solutions that ensure a high-level of client satisfaction
Encourage customer feedback and participation through webinars, roadshows and feedback sessions.
Work with the operations team to assist in any issues, invoices, and new sales quotes.
Act as a client advocate amongst the internal Symplicity teams frequently liaising with Client Support, Technical Specialists, Engineering, Marketing & Sales.
This role may require you to travel to client sites from time to time.
Opportunity abounds at Symplicity, as such, other duties may be assigned
Qualifications
Bachelor’s degree
Strong solution fluency / technical skills
Detail oriented; problem solving skills
Communication skills (verbal and written)
Strong interest in the Higher Education space
Outgoing, high energy, friendly personality
Personal initiative, self-motivated
Team player, cooperative, flexible
Ethical business standards
About Symplicity
Symplicity is the market leader in employability solutions. We help companies find talent, we help Higher Ed bridge the skills gap and we help recent college graduates launch their careers. Used by over 30 million students worldwide, our comprehensive suite of products touches the full life cycle of a student. From admission to alumni engagement, Symplicity’s products cover career services, advising, student conduct, campus life as well as housing & residence life. Symplicity is proud to be an equal and diverse Employer. EEO/AAP/M/F/Disabled/Veteran. Please note: employment with Symplicity is contingent on successful completion of background check.