The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering MIMJ IT Support/Project Manager with the resources to solve critical problems for the future of our business, which is why we need you. 

Job Description:

Manulife Investment Management (Japan) Limited (MIMJ) is looking for a candidate who will full-fill the role as an IT Infrastructure and IT Project Lead.

The person responsible will work internally within Manulife, with third-party vendors support team on day-to-day activities as well as play an active role in projects.

This person will be responsible for coordination and implementation of service quality and/or efficiency enhancements to current and new business systems.

Job Responsibilities:

• IT Infrastructure / IT Project (80%)

  • Provide guidance to a third-party team for application support, infrastructure changes, coordinate issue resolution and enhancement requests

  • Act as a Subject Matter Expert on projects as required, participate in project planning

  • Coordinate activities between different teams involved in vulnerability issues resolution

  • Collaborate with the Information Risk Management team to ensure that security and reliability of all systems is maintained

• Desk Side Support (20%)

  • Support TCS desk side support team and follow up with users

Job Requirements (Knowledge/Skills/Competencies):

• BS or MS in Computer Science preferred or equivalent professional experience

• 5+ years of progressive work experience in IT

• Systems experience (NRI T-Star, Bloomberg) is preferred

• Experience with scheduling automated tools (CA Workload Automation or equivalent)

• Experience in operational support of web applications, web services; knowledge of internet, hosting services (IIS)

• Experience with MS SQL Server, ability to write SQL queries and joins

• Familiarity with scripting languages: Shell script, Batch scripts

• Other:

• Good verbal and written communication skills; ability to effectively articulate technical vision, possibilities, and outcomes to non-technical clients (English and Japanese)

• Strong analytical and problem-solving skills

• Knowledge of Incident, Change and Problem Management processes

• Understanding of server administration, information protection and access management principles, risk analysis and mitigation processes

Internal Guidelines about Work from Home:

Hybrid Model, following Manulife’s Working Better guidelines.

Salary:

Based on our Work Rules, we will consider your experience, skills and knowledge when we decide the salary.

Commutation allowance and Variable Incentive Bonus are paid based on our Work Rules.

Working Hours:

Standard Working Hours: 9:00am - 5:00pm  (Include 1 hour break. Flex-time system available)

Benefits:

Social Insurance (Health Insurance, Employees' Pension, Unemployment Insurance, Worker's Accident Insurance), Benefit One, Training system (include Japanese lesson / English lesson), Childcare Leave/Family care Leave, Baby-sitter support program, wiwiw System (Support program for those who take Childcare Leave), Retirement Pension (only for Regular employee).

Holidays/Vacations:

Saturdays and Sundays

National Holidays

Year-end and new year holidays (December 30, December 31, January 2 and January 3)

Annual Paid Holiday

For Regular employee, other special holidays are available (e.g. Anniversary Leave, etc.)

Location:

Marunouchi Office, Marunouchi Trust Tower North 15F, 1-8-1 Marunouchi, Chiyoda-ku, Tokyo Japan

What motivates you?

• You obsess about customers, listen, engage and act for their benefit 
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes 
• You thrive in teams, and enjoy getting things done together
• You take ownership and build solutions, focusing on what matters 
• You do what is right, work with integrity and speak up
• You share your humanity, helping us build a diverse and inclusive work environment for everyone 

Our commitment to you

• Our mission; to be a part of making Decisions Easier and Lives Better
• A leadership team dedicated to your growth and success 
• A bold ambition and set of goals to be a leader in driving transformation in our industry 
• Our best. Every day. 

Learn more about opportunities with us at jobs.manulife.com    

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid