ROLE SUMMARY 

The CFC (Client-Facing Colleagues) Product Owner is a new role within the CFC Product team directly reporting to the CFC Business Product Lead within the Global Excellence & Enablement organization in the Chief Marketing Office (CMO).  

This is a high-visibility role, owning the end-to-end success of our CFC engagement platform supporting pharmaceutical field representatives (CFCs) globally, across all brands representing the needs for Commercial Sales, KAM and Medical user groups.  Over the next 5 years Pfizer will be re-platforming our current CRM technology. 

The role is expected to leverage the product operating model to identify technology enhancement opportunities that enable Pfizer’s business objectives and improve the CFC experience.  They will collaborate with a diverse group of stakeholders to understand business needs to evaluate and prioritize opportunities that contribute to the CFC product roadmap.  They will partner closely with our effectiveness and digital technology teams and ultimately own the end-to-end success of planning, building, deploying and measuring solutions.

ROLE RESPONSIBILITIES 

• Define and continuously evolve a multi-year engagement roadmap for CFC technology enhancements, balancing strategic vision with operational feasibility.
• Build and sustain strong partnerships with commercial and technology teams to align on strategic objectives, influence technology direction, and ensure shared accountability for outcomes.
• Serve as the voice of the business by deeply comprehending the CFC experience; oversee the creation and refinement of user personas, user stories, and journey maps to inform product strategy and design.
• Oversee agile ceremonies and governance to ensure backlog prioritization reflects strategic goals; guide cross-functional teams through iterative delivery cycles to accelerate time-to-value.
• Partner closely with UX/Design, Engineering, and Operations to drive end-to-end delivery of new capabilities—from ideation through deployment—ensuring seamless execution and measurable impact.
• Performance Measurement & Optimization: Establish and maintain robust metrics to evaluate the business impact of enhancements; use insights to inform future investment decisions and continuous improvement.
• Promote a strong product mindset across teams; reinforce best practices, roles, and responsibilities to foster a high-performing, customer-centric culture.
• Ensure consistent and transparent communication of product strategy, progress, and outcomes across all levels of the organization.
• Financial Stewardship: Manage and track the team’s budget
• Maintain knowledge of Life Sciences CFC CRM-related offerings, drive build/buy decisions and partner to evaluate technology.  Manage relationships with vendors to ensure their technologies evolve with Pfizer’s needs.  
• Operate with a mindset of standardization, consolidation and global scalability across the CFC technology tooling universe.
• Support privacy, digital, legal, regulatory and compliance teams in setting and deploying data standards, policies and procedures.

BASIC QUALIFICATIONS 

• BA Required; MBA or equivalent Master’s-level education preferred.
• Extensive experience in Product management, product owner or other related product roles.
• Extensive experience in the Life Sciences industry in areas closely related to SFA/CRM tooling, ideally working for/ closely with a top 10 pharma company.
• Comprehension of product philosophies, team structure, roles and responsibilities.
• Experienced with agile ways of working and all stages of the product development lifecycle from idea to delivery.
• Experience evaluating product decisions strategically and making prioritization tradeoffs, leveraging large datasets to make data driven product decisions while collaborating with multiple stakeholders and cross functional teams.
• Experience in leading complex, large scale business projects and initiatives, identifying risks and removing roadblocks to enable teams to achieve successful delivery.
• Excellent stakeholder management skills and working in a matrixed environment.
• Self-motivated with demonstrated ability to execute with speed and high quality.
• Demonstrated business acumen strong analytical skills and mindset.
• Role model for the PFE values (Courage, Excellence, Equity, Joy)
• Strong communication, writing, presentation and influencing skills.
• Ability to thrive under pressure, take accountability and to meet deadlines.
• Discretion and trustworthiness in dealing with confidential information.
• Flexibility to work across global time zones.

PREFERRED QUALIFICATIONS

• Experience working at a top 20 pharmaceutical company in areas related to commercial/sales/field technology.
• Worked at an organization while they’ve transformed to the product operating model.
• Experience with Salesforce, Veeva and other life sciences technologies.
• Experience with artificial intelligence (AI) solutions.
• Experience with the Key Account Management (KAM) selling process.
• Experience with targeting and segmentation solutions.
• Was once a pharmaceutical sales rep.
• Broad knowledge of the pharmaceutical industry and healthcare environment.
• Experienced with healthcare data landscape at scale.

OTHER JOB DETAILS:

• Last Day to Apply: January 27, 2026
• Work Location Assignment: Hybrid, 2-3 days onsite/week, US Commercial Pfizer site required (per Pfizer’s Log in for Your Day Policy).
   

#CFC #CRM #ProductManagement #SalesForceAutomation

The annual base salary for this position ranges from $162,900.00 to $261,000.00.* In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

* The annual base salary for this position in Tampa, FL ranges from $141,000.00 to $235,000.00.

Relocation assistance may be available based on business needs and/or eligibility.

Continuous Imprv and Proj Mgmt