Realty Estate Services (RES) is a division of Enterprise Services and Public Affairs (ESPA) providing real estate support services to all Citigroup businesses. RES is dedicated to provide all Citigroup businesses with premises that are cost-effective, safe, productive and valued by our customers, as a strategic partner in their successes and by our employees.

Global Solutions Organization (GSO) provides strategic and tactical management of the Support Function groups to provide support for Global RES activities through:

• Management of Operations Policy & Process development, implementation coordination and communication
• Management of Global RES Technology platform and Training
• Data Compliance & Reporting metrics
• Global Resource Strategy support and monitoring
• Reporting /Analytics of Management & Admin Budget

Key Responsibilities:

• Liaison between GSO, RES, and Citi business users
• Provide RES Lease and Transactions related process and system expertise to RES, business stakeholders, and its end users.
• Develop and maintain business workflows, integrations, and downstream system feeds related to building, lease, and transactions data.
• Develop and maintain data quality plans and integrate them into the Data Quality Program.
• Develop strategic plans for future system and process enhancements in support of RES strategic lease and transactions initiatives.
• Provides cross training for GSO Relationship Managers.
• Participate in testing process, including the development of testing scripts that represent both business and technical requirements.
• Approve RFC/ SAR content
• Partner and collaborate with training team to develop training content and programs for GSO team and end users.
• Partner and collaborate with reporting team to deliver accurate reports that align to the business needs/requests
• Partner and collaborate with 3rd party vendor and regional data quality managers to support Data Quality initiatives.
• Partner and collaborate with production support to resolve technical issues.

Knowledge \ Experience:

• 6+ years in financial services or corporate environment.
• 6+ years in Technical / Operations support function.
• Experience working with system end users with the ability to communicate / translate for technical team members.
• Experience in information security administration is a plus.
• Knowledge of Citi Business and Systems a plus.
• Knowledge of Corporate Real Estate a plus.
• Knowledge of CoStar Real Estate Systems a plus.

Qualifications:

• Detailed oriented with strong organizational skills and ability to follow items through entire life cycle to ensure completeness.
• Bachelor's degree (or equivalent professional and/or academic training).
• Bilingual skills considered as a plus.

Skills:

• Strong Use of Excel, Word, Access and other Microsoft Tools
• Planning and Organization
• Oral and Written Communication
• Knowledge of relational database concepts, terminology, SQL language
• Knowledge of web-based applications, terminology, navigation, screen controls, and functionality

Competencies:

• Ability to work flexibly in a highly dynamic, demanding and fast-paced environment.
• Ability to work independently and unsupervised, but with willing to communicate and collaborate with peers.
• Ability to handle short-term deadlines & conflicting priorities.
• Excellent organizational, communication, negotiation, interpersonal and influencing skills.
• Commitment to accuracy, quality, attention to detail, and adherence to process and compliance guidelines.
• Strong organizational & process documentation skills.
• Strong and proven technical aptitude. Willingness to take ownership of requests; prioritize and meet deadlines.

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Job Family Group:

Technology

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Job Family:

Business Analysis / Client Services

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Time Type:

Full time

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Primary Location:

Tampa Florida United States

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Primary Location Full Time Salary Range:

$103,920.00 - $155,880.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Nov 10, 2025

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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