The Logistics Technician II is responsible for internal and third party (customer) logistics, which include shipping and receiving, and inventory and asset management using established standard operating procedures and policies.  Will be primarily responsible for assisting customers on the Data Center floor both in person and via the telephone, performing customer equipment storage, managing tickets within the define ticketing system, communicating and escalating alerts and customer requests to DCO Technicians for resolution. .  This role may also be responsible for team lead responsibilities.

This role requires on-site work hours to support a 24X7X365 data center environment and is not eligible for remote and/or hybrid work. 

RESPONSIBILITIES, other duties may be assigned.

• Physical shipping and receiving
• Physical inventory
• Delivery inspection
• Detailed documentation of incoming / outgoing deliveries, and equipment removals
• Stocking, organized placement of deliveries received
• Assist with setting Logistics standards  for managed services and making upgrade support and recommendations
• Improved system and user performance and respond to and correct database problems
• Management and completion of assigned incidents and tasks
• Pro-actively monitor and analyze database performance and make recommendations for change
• Review  published notices from database vendors, review database logs, analyze statistic reports, review user experience and client feedback to identify areas for improvement
• Create and forward data reports
• Record, manage, and maintain accurate physical hardware inventory, including performing physical hardware audits.
• Purchase order receiving and billing

• Manage tickets:
  • This includes ensuring tickets are being opened, worked and escalated based on set standards
  • Review all resolved tickets to ensure properly documented resolution.
  • Ensure details of the problems and steps taken to resolve ticket are documented

• Maintain accurate and detailed logs within the established ticketing system for customer calls and system alerts, as well as for communication and escalation steps taken to ensure prompt resolution of data center facility, network and customer related issues
• Install cabinets and customer equipment based on documentation provided by provisioning and established Data Center Operation procedures
• Assist with network cabling installation and removal to support infrastructure needs.
• Work with customers, other systems engineers, and management to communicate ticket status
•  Conduct daily activities in a safe and compliant manner

BASIC QUALIFICATIONS

• Associate’s degree or equivalent professional experience
• Two or more years’ experience in logistics-related functions (shipping & receiving, inventory control, forklift experience)
• One or more years of experience working in a Data Center, NOC, or similar environment

PREFERRED QUALIFICATIONS

• Proficiency with Microsoft Office suite
• Proficiency with ServiceNow or related ticketing application
• Experience with pallet jacks, forklifts, and other related industrial equipment
• Experience using scanners and/or handheld computers
• A+ certification
• Completion of Asset Management courses

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent telephone communication skills, customer service, verbal, and written skills along with good grammar and the ability to take accurate notes are required
• Capable of handling multiple simultaneous tasks under pressure while maintaining strong customer service and professionalism
• Must be able to lift up to 100 pounds
• Must be able to work well with others as well as independently without direct supervision
• Safety consciousness
• Detailed and organization oriented

TOTAL REWARDS

This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.

This position is Bonus eligible.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.  We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.