As the Senior Operations Manager of IDEXX’s NORTH GRAFTON, MA reference lab, you will be overseeing the direct management and day to day operations of one of our Core North American labs. The focus on enhancing the lives of people and pets starts with our own employees; empowering them to achieve their goals by focusing on continuous improvement and supporting the strong collaboration and inclusiveness that exist in our team.

In this role…

• You will serve as a big-picture people leader to a staff of 100+ people, with a goal and mission to drive results and help people embrace change.
• You will leverage your leadership abilities to coordinate day to day lab operations, including business planning, people management, and delivering results. You will be joining an innovative and fast-paced work environment with a strong focus on employee culture and development.
• You will manage the overall business goals and results of IDEXX’s busiest North American Reference Lab.  You will have overall responsibility for achieving revenue and profitability goals.
• You will manage staffing, including a supervisory staff of 10: assigning work, establishing performance metrics, monitoring activities, and evaluating performance.
• You will lead the development of laboratory budget, policies, and procedures.
• You will develop and implement strategies to increase efficiency, maintain quality and ensure continuous improvement of policies, systems, and procedures. 

What do you need to succeed?

• You will have in-depth (5-7+ years) experience overseeing or managing a large, fast-paced, high-volume work environment across multiple shifts.
• A bachelor’s degree in a related field (business or science) preferred.
• You have proven successful track record of managing a large team with a focus on employee performance, empowerment, and development skills.
• You’re an experienced change agent, preferably with Lean experience, and you have applied/implemented this experience in a Lean manufacturing/operations environment
• You can adapt departmental plans and priorities to address resource and the operational challenges of a global company.
• You excel at organizing, prioritizing and directing work activities.
• You have a track record of successful project management skills and abilities.
• You have strong communication skills, both verbal and written, with an ability to effectively present information to various audiences including senior management and those who report to you.
• You are proficient in the use of Excel, Word and other PC applications and are comfortable with high computer use. 
• Multi-tiered leadership experience is a must
• Strategies in place for keeping frontline employees engaged
• Candidates must be open to a flexible schedule, our labs run 24 hours a day, 7 days a week. You may be asked to work during 1st, 2nd or 3rd shift for different periods of time.

What You Can Expect From Us: 

• Yearly Salary targeting $150K+, depending on experience and skillset
• Opportunity for annual cash bonus 
• Opportunity for performance based annual merit increase  
• Health / Dental / Vision Benefits Day - One 
• 5% matching 401k 
• Generous PTO benefits
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more! 

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.   At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. 

Let’s pursue what matters together. 

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

Is this the role for you? Apply today!

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