Fresenius Medical Care core values:

• Develop a solid and trusting relationship with a portfolio of internal Customers

• Acquire an understanding of Customer business environment and expansion plans, as well as needs and requirements towards GSS as internal service provider

• Conduct regular service performance meetings with Customers to discuss service levels allocated on region/country level

• Record, address and resolve key Customer issues, complaints and concerns

• Facilitate improvement plans implementation to advance GSS results and satisfy Customer needs

• Manage communication between Customers and internal Teams (within GSS and Center of Excellence)

• Enable timely and relevant communication on key changes and improvements with regards to the process, operations, projects, transitions, metrics & reporting, etc.   

• Acquire solid understanding of Global Shared Services structures, GSS Service Catalogue, Key Performance Indicators, technology infrastructure, reporting environment  

• Manage effective cooperation with respective Teams within Center of Excellence and Global Shared Services (Global Finance Hub, Shared Service Centers, Transitions & Projects, Automation & Analytics, Service Management, Human Resources, Global Process Teams)

• Work with Global Finance Hub & Regional Shared Service Centers Operational Teams dedicated to the same Customer in order to ensure service level agreements are met

• Collaborate with Global Shared Services Teams to collect updates on progress, goals, and initiatives to be shared with Customers during regular service performance reviews

• Follow and comply with all relevant FME policies, guidelines, manuals and SOPs in the version as amended from time to time (“FME Policies”),

• Keep yourself updated about the current version of the FME Policies that are relevant for your role and integrate corporate values in daily business, 

• Compliance with SSC’s internal procedures and instructions

Requirements:

• Bachelor degree in economics, business administration, finance, sales, or relevant field

• 5 years’ previous work experience in finance, sales, management, key account management, or relevant experience

• In-depth understanding of Global Shared Services and Finance & Accounting (Procure to Pay, Order to Cash, Record to Report)

• Proven results of delivering client solutions/service and meeting goals

• Fluency in the English language in the business environment (at least C1 level)

• Excellent interpersonal relationship skills

• Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person

• Ability to multitask and manage more than one client account

• Effective in time management

• Goal-oriented, organized team player

• Self-motivated and self-directed

• Solid analytical skills and logical thinking with ability to translate data into insights and solutions

• Experience with ERP tools (for ex. SAP, PSINOVA, BI etc) beneficia