Service Desk Administrator

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

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The Opportunity:

CACI is looking for experienced, innovative, and motivated Service Desk Administrators to support the mission objectives and needs of the customer, U.S. Strategic Command (USSTRATCOM) in Omaha, Nebraska.  This position is contingent upon award of the United States Strategic Command Information Technology and Logistics Support (SCITLS) contract.

Responsibilities:

• Assist users via remote access and phone to provide Tier 1 level support to users in resolving problems with physical & virtual clients, hardware, software, computer peripherals, and other end user devices using service desk center tools.

• Support in the areas of electronic mail, account creation and maintenance, standard desktop applications, and above baseline COTS and GOTS applications.

• Triage and troubleshoot incoming issues and work with other teams as needed to identify root cause and resolution.

• Ensure tickets are addressed within identified Critical Success Factors (CSF) and in alignment with ITIL best practices.

• Ensure all actions are professionally and thoroughly documented within the ticketing system.

• Assist in the creation and maintenance of documentation and SOPs.

Qualifications:

Required: 

• Currently hold an adjudicated Top Secret clearance and be SCI eligible.

• BA/BS + 2 years’ experience, AA/AS + 4 years’ experience, or HS/GED with 6 years’ experience.

• Possess a DoD 8140 Security Certification (e.g. CompTIA Security+)

• Extensive experience with desktop hardware, software applications, operating systems, and network connectivity. 

• Must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources.

 Desired: 

• MCP Certified

• Experience with automated software deployment methodologies.

• Knowledge of and experience with USSTRATCOM

• Strong analytical and problem-solving skills.

• Adaptable to changing circumstances and operational needs.

• Understanding of Department of Defense Military standards.

This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.

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What You Can Expect:

 

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

 

An environment of trust.

CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

 

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

 

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

$56,000-$117,500

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.