This role is responsible for dispatching driver schedules/routes and working with customers and warehouse operations to ensure accurate, timely and efficient operations, while providing a high level of customer service.

Here's what you’ll do: 

• Responsible for dispatching driver schedules/routes for load pick-up and deliveries and working with customers and warehouse operations to ensure accurate, timely and efficient operations, while providing a high level of customer service. 
• Ensure timely follow-up, resolution and response to any route planning or delivery timing issues that may arise; work with Transportation Supervisors as appropriate. 
• Maintain and update the department dispatch/communication log/software according to department procedures. 
• Ensure information is accurate and up-to-date to ensure drivers understand all requirements for the scheduled delivery/pick-up (i.e., equipment/truck/trailer used, delivery location, pick-up/delivery time and documentation procedures, etc.) at all times during the dispatch shift. 
• Review, verify and process driver delivery paperwork. 
• Ensure adherence to company safety and sanitation policies and procedures, as well as all DOT rules and regulations. 
• Develop and maintain good working relationships with customers and drivers.
• May assist with coordinating delivery changes, monitoring on-board computers, log reports and maintenance schedules, and submitting necessary information to payroll clerk. 
• Work with Transportation/Logistics team to schedule appointments and assist the drivers with questions or issues related to delivery appointments. 
• Additional responsibilities may be assigned as needed.

Here’s what you’ll need: 

• Associate's degree (Preferred) in Business Administration or college coursework in Business Administration or Supply Chain or other related area. 
• High school diploma or GED (required)
• Two years of logistics/transportation experience. Must have basic knowledge of dispatch operations.
• Good written and verbal communication skills and customer service skills; ability to interact with associates at all levels and external customers. 
• Must be able to work in a fast-paced environment. 
• Must be detail-oriented, organized and able to prioritize and multi-task. 
• Good problem-solving and follow-up skills. 
• Working knowledge of logistics operations. 
• Proficient in MS Office (Excel and Word). 
• Basic knowledge of DOT (Department of Transportation) regulations and familiarly with transportation systems, Cadec experience preferred.