Job Description

It’s about having us covered end to end.

Do you like helping others understand the tools of today? Are you familiar with operating systems? Do have a passion for problem solving and helping others? If so, being a Trust Systems Support Specialist with Frost could be for you.

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Who you are:

As a Trust Systems Support Specialist you are our first point of contact when problems arise. You’ll play an important role in providing initial response and support to Trust system users. You’ll use your strong problem-solving skills to ensure issues are resolved with the internal Trust 3000 program, as well as with Trust Online. More than that, this role is about giving users the best chance to succeed with our signature all-win approach.

What you’ll do: 

• Provide help and solutions, where possible, to Trust system users; specifically with the internal Trust 3000 program as well as with Trust Online

• Establish user IDs and profiles for Trust 3000 internal users and both internal and external Trust Online users

• Compile reports for management

• Coordinate quarterly user profile reviews as required by audit

• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you’ll need:

• Proficient in Microsoft computer applications

• Excellent written and verbal communication skills

Additional Preferred Skills:

• Previous experience in a trust department

Our Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:  

• Medical, dental, vision, long-term disability, and life insurance

• 401(k) matching

• Generous holiday and paid time off schedule

• Tuition reimbursement

• Extensive health and wellness programs, including our Employee Assistance Program

• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.