Posted:
12/10/2024, 10:36:01 AM
Location(s):
Minnesota, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Workplace Type:
Remote
Your Title: Technical Customer Support Professional
Job Location: Remote, USA
Division: Transportation
What You Will Do
The Technical Customer Support role is crucial for providing high-level technical assistance to end-users, field engineers, technicians, and product support personnel. This role involves diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, sophisticated software, and networked and/or wireless systems.
You will be a key player in addressing issues where primary product support has not resolved equipment or software problems. Additionally, you will contribute to product improvement by reporting design, reliability, and maintenance issues.
This position offers an excellent opportunity to engage in challenging technical problem-solving, directly impacting customer satisfaction and product reliability. You will work closely with a variety of technical professionals, gaining insights into complex technical systems and enhancing your problem-solving and communication skills. Your contributions will be essential in maintaining the high quality and reliability of our products.
Advanced Technical Support
Problem Analysis and Reporting
Customer Installation and Training
Documentation and Knowledge Sharing
What Skills & Experience You Should Bring
Bachelor's degree in a relevant technical field (preferred).
Proven experience in providing technical support for complex electro/mechanical equipment, computer systems, software, or networked/wireless systems.
Exceptional troubleshooting and problem-solving skills.
Proficiency in utilizing technical tools and resources.
Excellent communication and interpersonal skills.
Ability to collaborate effectively with diverse teams and customers.
Strong customer-centric mindset and dedication to delivering exceptional technical support.
About Trimble
Dedicated to the world’s tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit: www.trimble.com
Location: REMOTE , USA
Division: Transportation
Trimble’s Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.
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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.
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Hiring Range:
16.06-
20.1-
Bonus Eligible?
Yes-
Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
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Website: http://www.trimble.com/
Headquarter Location: Sunnyvale, California, United States
Employee Count: 5001-10000
Year Founded: 1978
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: Indoor Positioning ⋅ Mapping Services ⋅ Navigation ⋅ Software ⋅ Web Hosting