The Implementation Consultant's chief role is to guide new clients through HighQ implementation, ensuring all commitments are met or exceeded. Acting as a trusted advisor, they build and maintain long-term client relationships.

Are you familiar with HighQ or other Thomson Reuters' legal products?

Have you successfully led new clients through implementations?

This is a hybrid position based in Minneapolis-St. Paul

About The Role

You're a fit for the role of Implementation Consultant if you're familiar with the following job tasks:

• Managing new client implementation projects including schedules, deliverables, and issue tracking
• Establishing and helping to maintain customer long term relationships
• Ensuring the client's successful and optimum utilization of Legal Tracker & HighQ products and solutions
• Assisting in the growth of HighQ and Thomson Reuters’ product and services business
• Providing HighQ product support and problem solving
• Providing advice and supplying best practices to improve legal department operations and initiatives
• Initiating and participating in account planning sessions with both internal (HighQ and other Thomson Reuters teams) and client's key stakeholders
• Timely and accurate client communications (oral and written), establishing and reviewing key performance indicators, and active positive engagement between the client and HighQ & Thomson Reuters.

About You
You're a fit for the role of Implementation Consultant if your background includes:

• 4+ years’ experience as an Implementation Consultant supporting Thomson Reuters Legal Software products. (does 4 years seem like too much?)
• Strong knowledge of Thomson Reuters products, specifically the Litigation Support suite of products.
• Experience managing complex legal cases involving large amounts of data.
• Excellent communication skills both written and verbal.
• Ability to work independently and manage time effectively.
• Self-motivated individual who can work under pressure without compromising quality standards.
• Ability to travel domestically or internationally when required.

Travel up to 25% domestically

#LI-VR1

What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.