Posted:
10/17/2025, 3:24:37 AM
Location(s):
Denver, Colorado, United States ⋅ Chicago, Illinois, United States ⋅ Texas, United States ⋅ Illinois, United States ⋅ Westlake, Texas, United States ⋅ Colorado, United States
Experience Level(s):
Junior
Field(s):
Customer Success & Support
Pay:
$35/hr or $72,800 total comp
Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.
The Money Customer Ops team is responsible for providing our customers with the best experience possible while using our product. We are the "voice of the customer" and work closely with other teams to ensure that our product reflects our customers' needs and that we have the tools necessary to provide our customers exemplary service in each interaction.
As a Money CX Agent, you will be a subject matter expert on the Credit Card product and customer support processes. You will be the front-line agent responsible for assisting our cardholders with their most challenging inquiries. You will independently troubleshoot and work with other teams to resolve the cardholders' concerns as efficiently as possible.
The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.
In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits.
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process.
Base Pay Range:
Click here to learn more about our Total Rewards, which vary by region and entity.
If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application.
Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.
Website: https://www.robinhood.com/
Headquarter Location: Menlo Park, California, United States
Employee Count: 1001-5000
Year Founded: 2013
IPO Status: Public
Last Funding Type: Post-IPO Secondary
Industries: Cryptocurrency ⋅ FinTech ⋅ Stock Exchanges ⋅ Trading Platform