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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Senior CAD/CAFM Specialist – JLL
 

What this job involves:

The Senior CAD/CAFM Specialist is a versatile technical leader who combines deep expertise in CAD and computer-aided facilities management with strong project leadership capabilities. In this hybrid role, you'll independently manage complex CAD/CAFM functions while leading project teams and engaging directly with clients to deliver exceptional account support. You'll serve as the go-to expert for advanced technical troubleshooting, develop innovative solutions to enhance operational efficiency, and establish standards that elevate service quality across the team. This position offers the opportunity to mentor junior analysts, shape process improvements using cutting-edge technical solutions, and make a meaningful impact on how JLL delivers workplace data and facilities management services to enterprise clients. If you thrive on solving complex technical challenges and leading teams to success, this role provides an exciting platform for professional growth and innovation.
 

What your day-to-day will look like:

• Execute and lead complex CAD/CAFM projects independently or as team lead, applying comprehensive knowledge of CAD, CAFM, and space standards (BOMA, FICM, and other industry practices) while performing advanced QA/QC to ensure adherence to standards and procedures

• Troubleshoot and resolve advanced technical issues including Level 2 and Level 3 CAD/CAFM challenges such as AutoCAD graphics problems, data quality issues, AutoCAD-to-IWMS integration failures, and IWMS space technical complications using independent judgment and analytical problem-solving

• Support account and project management activities through weekly and monthly status reporting, performance tracking, preparing meeting notes, conducting client training sessions on IWMS or Autodesk products, and assisting with project setup and client kick-off activities

• Drive process improvement initiatives by identifying opportunities to enhance operational efficiency, developing technical solutions (e.g., LISP routines, IWMS enhancements, advanced AutoDesk tools), and creating comprehensive process documentation including SOPs and client standards

• Provide mentorship and guidance to P1 and P2 analysts, new hires, and peers on advanced CAD/CAFM skills, influencing delivery quality and standards through knowledge sharing and skill development support

• Engage with stakeholders and clients by building working relationships within the business sub-segment, coordinating activities at account level, supporting client escalations, and communicating progress, risks, and recommendations effectively to leadership
   

Required Qualifications:

• Bachelor's degree in Architecture, Interior Design, Engineering, CAD, Facilities Management, or related field, OR 5+ years of experience in a related technical field

• Direct and relevant experience in CAD/CAFM, workplace data management, or facilities operations with proven ability to handle complex technical challenges independently

• Advanced English communication skills with ability to prepare documentation, deliver training, and engage effectively with clients and stakeholders at various levels

• Advanced proficiency in AutoCAD and CAD/CAFM systems within a Corporate Real Estate environment, including troubleshooting graphics issues, data integration, and system configuration

• Strong problem-solving and analytical skills with demonstrated ability to interpret complex issues, analyze solutions, and make independent decisions within project guidelines while recommending exceptions when justified
   

Preferred Qualifications:

• Experience leading project teams with ability to coordinate resources (reporting or non-reporting), manage deliverables, and guide teams to successful project completion

• Comprehensive knowledge of space standards including BOMA, FICM, and other industry practices with ability to apply standards across diverse client environments

• Technical innovation capabilities including development of LISP routines, custom AutoCAD scripts, or IWMS enhancements to improve workflows and operational efficiency

• IWMS platform expertise with hands-on experience in system configuration, data integration, troubleshooting, and training delivery for enterprise facilities management platforms

• Process documentation and standardization experience including development of SOPs, client-specific standards, playbooks, and training materials for CAD/CAFM operations

• Flexibility to accommodate meeting schedules across multiple time zones to support global team collaboration and client engagement

Location:

On-site –Belen, CRI

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad. Si necesita un ajuste razonable para cualquier parte del proceso de empleo – incluyendo la candidatura en línea y/o el proceso general de selección – puede enviarnos un correo electrónico a [email protected]. Este correo electrónico es solo para solicitar un ajuste razonable. Por favor, dirija cualquier otra consulta general de reclutamiento a nuestra página Contáctanos > Quiero trabajar para JLL.