Manages engagement efforts and supports select customer accounts to drive greater customer satisfaction and utilization of assigned products to maximize customer retention. Provides account training, acts as a liaison between assigned accounts and sales representatives and other Bloomberg Industry Group departments, identifies up-sell opportunities, and answers customer inquiries in a timely fashion.
Primary Responsibilities:
- Serves as the primary point of contact for users within an existing client in the field, focusing on increasing users, usage, engagement and renewals.
- Establishes long-term relationships with customers and identifies up-sell opportunities.
- Proactively monitors account health and crafts engagement strategies.
- Trains and supports assigned accounts to maximize utilization of Bloomberg Industry Group products, including on-boarding training of new employees to client firms.
- Helps clients set up alerts, dashboards, and more.
- Collaborates closely with Relationship Partners to define account-specific strategies and identify additional sales and growth opportunities for existing clients.
- Participates in special projects and performs other duties as assigned.
Job Requirements:
- Knowledge of assigned market (e.g. law firms, tax & accounting, corporations) preferred.
- Proven ability to prioritize accounts and manage multiple projects and activities to meet business’ objectives and deadlines.
- Strong analytical, organizational and interpersonal communication skills.
- Ability to travel to within assigned territory.
Education and Experience:
- Bachelor’s degree with coursework in business, marketing, sales or related field; or equivalent experience.
- 4-7 years of successful sales or account management experience in a business environment comparable to Bloomberg Industry Group.
- Prior Account Management experience is preferred.
Bloomberg Industry Group IS AN EQUAL OPPORTUNITY EMPLOYER and fully subscribes to the principles of Equal Employment Opportunity. Bloomberg Industry Group has adopted an Affirmative Action Program to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, marital or familial status, pregnancy, childbirth, or related medical issues, genetic information, disabled veteran, veteran, a veteran of the Vietnam Era, or any other classification protected by law.