At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Marketing Manager

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Your Role and Responsibilities

You will be responsible for executing the delivery Customer experience strategy and across all touchpoints to support growth, marketing and sales goals.

The Customer Experience is crucial to our success. You will be responsible for propose the right experience for the best satisfaction to our customers and supporting strong brand positioning, and business conversion.

Within the Customer Experience project for ABB Electrification, you will ensure the transformation of end‑to‑end processes (marketing → sales → operations → customer support) and contribute to the development of an integrated, data‑driven, and scalable CX model aligned with corporate strategy and market best practices.

Work Model: #LI-Hybrid.

In this role, you’ll help run what runs the world by taking on meaningful work that drives real impact, as you will be accountable for:

• Manage CX projects end‑to‑end, ensuring planning, timelines, milestones, and risk management.

• Coordinate Outer Loop and Inner Loop models, supporting feedback monitoring, action prioritization, and governance of initiatives.

• Work with marketing, sales, customer operations, service, and product marketing teams to align data, insights, and processes across the entire customer journey.

• Analyze data from surveys, NPS, digital touchpoints, and structured feedback, generating insights that support initiative prioritization.

• Support continuous improvement initiatives and redesign of customer‑facing processes in line with CX strategic guidelines.

• Prepare summary materials, pre‑readings, dashboards, and content to support alignment with management and stakeholders.

Qualifications for the Role

• Project Management (Agile/Waterfall) and ability to manage complex projects.

• Knowledge of end‑to‑end B2B business processes: marketing automation, sales enablement, customer operations, service.

• Familiarity with advanced CX models: Voice of Customer, NPS, Outer/Inner Loop, journey mapping.

• Combining collaborative leadership and customer-focused problem-solving with curiosity, courage, and adaptability to navigate changing environments.

• You hold a bachelor or master degree in design, marketing, economics, engineering.

• You are at ease communicating in English and Italian, both written and spoken.

• 5–8 years of experience in Customer Experience, Project Management, Process Improvement, or Business Transformation roles.

• Preferred experience in multinational, industrial, or technology environments.

Benefits

Locally, you can count on:

• Competitive compensation: Attractive salary packages and performance bonuses.

• Corporate welfare: Access to a wide range of services and personal well-being support.

• Career development: Structured career paths, individual development plans, opportunities for internal mobility, including international roles, technical and managerial training programs, mentoring and access to global learning platforms.

• Flexibility and work-life balance: Flexible working hours, hybrid work options, and a strong focus on work-life integration.

• Employee Support: free services like psychological help, wellness coaching, and emotional support for employees and their families.

• Parental Leave: at least 12 weeks of fully paid leave for primary caregivers and 4 weeks for secondary caregivers, promoting DEI values.

More about us

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.

#ABBCareers #RunwithABB

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.