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Job Type:

Employee

Duration in Months (for fixed-term jobs):

N/A

Job Family:

Technical Support

# of Open Positions:

1

Faculty/Service - Department:

Educational Technologies Support

Campus:

Main Campus

Union Affiliation:

UOITP

Date Posted:

December 19, 2024

Applications must be received BEFORE:

January 13, 2025

Hours per week:

35

Salary Grade:

UOITP Grade 08

Salary Range:

$64,460.00 - $80,147.00

About Information Technology:

Information Technology is a dynamic and collaborative environment. We are focused on prioritizing and optimizing technological investments that facilitate the best student experience, as well as the activities of faculty, researchers and staff. Our greatest strength are the people working with us. People like you, professionals eager to flex their intellectual muscle and achieve new heights in their career. Working here gives you access to a great IT environment, rich with a diverse range of platforms, products, and services. This is a place where innovative ideas are welcome.

In a nutshell: working here is challenging and rewarding. It’ll bring out the best of you. We want people that have the drive to advance IT in higher education. We have the technologies to keep your inner fires burning, and benefits that can help you sustain a better lifestyle. And all this minutes away from gyms, the Byward Market, downtown, and the Rideau Canal at lunch time for runners and skaters.

Position Purpose
Reporting to the Lead Technician, Audiovisual and Educational Technologies, the incumbent provides advice and technical support services to end users in areas related to the installation, operation, access, security, maintenance and repair of all educational technology equipment and applications on campus, both permanent and mobile. This includes audioconference, videoconference, distance education, audiovisual and multimedia equipment, both on and off-campus. The incumbent provides these services in an effective and efficient manner that meets or exceeds established customer service standards in order to provide students and professors with a positive and productive learning environment. 

In this role, your responsibilities will include:

• Diagnostic and Repair Services: Provide technical support to end users for all educational technology equipment and applications under the sector’s responsibility. Duties include: hardware and software configuration, calibration, cabling, repair, upgrades, on-site network image restoration, debugging, testing and maintenance. Manage and support clients’ needs remotely or on-site. 

• Installation Services: Perform cabling and new equipment installations in classrooms and specialized facilities.  Includes installations of various types of educational technology equipment used in a pedagogical setting, on or off campus.

• Client Support: Provide immediate support during classroom and video/audio conference malfunctions; ensure equipment and/or software is repaired in a timely manner, or provide alternate solutions; participate in development of new procedures to streamline and improve customer service especially in regards to any pedagogical support activities, on and off campus.

• Client Operations: Ensures proper connection of classrooms and individual users (professors or students) for all regular credited academic courses with a distance component as well as for similar activities for the University community at large.

• Monitoring and Maintenance: Perform regular inspections to ensure a high level of security, reliability and performance of classroom educational technologies, on and off campus, in order to provide a positive and productive learning environment and to protect the University’s computer network integrity. Ensure consistent accessibility to multimedia rooms by providing, monitoring and maintaining IP addresses, accounts and access codes/cards.

What you will bring:

• Knowledge of current educational technologies (including audio and videoconferencing, audiovisual and multimedia) and their applications  normally acquired through postsecondary education or three years of pertinent experience;

• Several years of experience in providing technical support and training to clients, on site and remotely;

• A valid A+ Certification or willingness to obtain;

• Health and safety certification for construction and maintenance operations or willingness to obtain;

• Knowledge of micro-computing technology (software, drivers, peripherals, hardware, compatibility);

• Knowledge of audio-visual systems and devices; design, cabling and termination skills;

• Ability to work independently and in a team;

• Planning and problem solving skills;

• Ability to work under pressure, manage multiple priorities and meet strict deadlines;

• Ability to lift and transport objects up to 20kg, climb ladders and occasionally work in confined spaces;

• Bilingualism – English and French (written and spoken).

Hours of work: 2 p.m. to 10 p.m. (Hours are subject to change according to business requirements)

#LI-DP

Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa: 

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact [email protected] to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.

If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.