We pride ourselves on our ability to provide exceptional service and value to our clients and we are looking for talented professional to join our teams. We offer a dynamic and comprehensive on-the-job training with career development opportunities to the right candidates.

Job Responsibilities:

• Handle and resolve clients' enquiries and request via inbound calls or face-to-face in a professional manner

• Deliver quality client service and handle enquires or complaints through letters, inbound calls and emails with agreed service standard and service turnaround time

• Liaise with operation teams, sales channel for handling clients' requests

• Handle complaint from all channels, carry out investigation with the collaboration of other teams and propose solutions

• Collect clients' feedback and propose recommendations for service improvement

• Conduct various outbound call with agreed protocols

• Participate in ad-hoc projects as required

• Coach junior teammates on daily operation

Job Requirements

• University Degree in any discipline with IIQE designation

• At least 4 - 5 years' working experience in client service, preferably within insurance industry

• Excellent client servicing, analytical and problem solving skills

• Good command of both spoken and written English and Putonghua

• Competent PC knowledge, includes Excel, Word, PowerPoint and Access

• To be licensed with pass of IIQE Paper 1, 3 & 5

We offer 5-day work, attractive salary, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose).