We’re looking for a Customer Success Specialist to join us here at SwipedOn, a Sign In Solutions Company.
This role will assist in all stages of the customer lifecycle, from new customer onboarding right through to the ongoing support and training of existing customers. You will be expected to know the product inside and out in order to onboard, train and implement the software successfully with a range of customer profiles, sizes and segments. You will provide help with customer support, ensuring our customers receive a world-class experience and are well-educated on using the software to a high standard.
This role will suit a confident, energetic, and savvy professional who has strong communication and interpersonal skills, with the ability to build rapport and trust with stakeholders and effectively communicate our product features and benefits to workplaces across NZ and Australia. Ideally you will have a background in SMB customer relationship management, dedicated to providing impactful solutions that result in highly successful accounts enabling strong adoption, renewal and upsell.
This is a hybrid position based in our Tauranga office which is perched right on the waterfront in the beautiful Bay of Plenty, New Zealand. In cahoots with our overseas hubs, we help over 36,000 workplaces around the world simplify and streamline their workplace sign in, checking in thousands of employees and visitors every day.
About Us
Here at Sign In Solutions, we think we’re a pretty good bunch to work with… But that’s what they all say right? So here’s a little more about us:
Sign In Solutions is the innovative workplace enablement partner that goes beyond traditional visitor management, combining the comprehensive software and real-time analytics modern organizations need to mitigate risk, elevate experiences, and empower people. Launched in 2021 with funding from PSG V, Sign In Solutions acquired Sign In App, Sign In Enterprise (formerly Traction Guest), Sign In Compliance (formerly ThreatSwitch), Sign In Workspace (formerly Pronestor), Sign In Scheduling (formerly 10to8) and Sign In Central Record (formerly SCR Tracker).
Our global team is a dynamic bunch who love a laugh, and are brought together by a passion for simplifying the complex and making work life as easy as possible (not to mention good coffee and a penchant for ping pong).
We are a global SaaS company specializing in workplace sign in software. In a nutshell: we facilitate the sign in of people into spaces and places with a beautifully designed, customer-centric software solution. With global hubs in Northampton, UK, St. Pete FL, USA, and Tauranga, New Zealand, we support a truly hybrid workforce and embrace the flexibility of remote work.
We’re growing fast and have some big goals in the pipeline. This position is to work within the SwipedOn team, where you will be responsible for the successful use of the SwipedOn product across our entire customer base. It presents an exciting opportunity to help shape the ongoing growth of the business.
Culture is important at Sign In Solutions. Our values don’t just sit on a glossy page. We live them every day. Our values are the cornerstone of who we are:
- Customer 1st
- Respect & Dignity
- Accountability & Empowerment
- Honestly & Positivity
- We’re Here to Win
This isn’t just about us getting to know you. We believe you need to dive in to get to know us. We encourage you to research and read up on our company news and articles. Throughout the recruitment process, you will be given the opportunity to ask lots of questions, meet different members of our team, and get hands on to showcase your skills. As you get to know what we’re all about, we hope you’ll become increasingly confident and excited that we could be your next big move.
Once your application is received and reviewed, qualified candidates will move on to our next steps. Our general recruitment process has the following steps:
- Phone interview with our People & Culture team
- Meet with the hiring manager and other members of the team
- Role Play interview with the hiring manager
- Culture meeting with other members of the SwipedOn team