Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Service and Support General Job Description (MUST BE EDITED FOR SPECIFIC JOB POSTING):

GENERAL DESCRIPTION:

Senior Service Delivery Engineer, Offer Solutions Services

This senior role is part of the Offer Solution Services Delivery organization and is assigned to multiple customers within our Retail Intelligence, NDC and additional Offer related product areas. These critical path solutions require integration with multiple internal and 3rd party systems and require an advanced level of subject matter expertise.

Within the team, this role will be the primary point of contact responsible for defining and ensuring execution of Delivery agreements.  This includes, but is not limited to, data collection and implementation support, solution performance evaluations, reporting and customer training. Under general direction with minimal oversight, delineates requirements to solve complex business problems using differing technologies and systems.

Leadership

• Maintain strong business relationships and work collaboratively across the leadership team, ensuring alignment between business objectives and Delivery priorities.
• Work collaboratively to evolve the Delivery offerings to provide greater value to our customers.
• Identify opportunities to wrap our Offer solutions with services to increase the business value provided to our customers.

Manage Key Customer Relationships and Interactions

• Work directly with customer Business teams to define the scope of the project and execute accordingly.
• Lead and coordinate the estimation, planning and execution of approved Delivery engagements and projects.
• Meet frequently with the customer and internal teams to review project health and remove barriers to success.
• Gather, share, and help prioritize customer feedback on products and processes.

Provide Subject Matter Expertise

• Participate and conduct demos, workshops, solution performance reviews, and help plan the execution and transition to support for newly implemented solutions.
• Perform Project Management duties, when necessary, including Timelines, Status Reports, Managing Project Budget.
• Provide functional/technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet user requirements.
• Views across multiple functional domains (within Sabre and between Sabre and its customer or third parties) on high profile and/or mission critical efforts and projects.

Expected Contribution:
In this role, successful candidates are expected to make the following contributions and/or achieve the following outcomes:

• Under minimal supervision, streamline the productivity of the overall team by managing scope and execution of Delivery projects.
• Support the Service Delivery organization as a high-quality offering by:
  • Implementing projects as assigned and delivering value to our customers.
  • Cross-organizational collaboration to identify process improvements.
  • Create, maintain, and enhance Service Delivery documentation and playbooks.
• Support Development and Customer Care colleagues by assisting with functionality questions, addressing testing issues, and training customers on new and existing products.
• Provide consultation and best practices to users regarding detailed functionalities of Offer products.

SKILLS & EXPERIENCE:

MUST HAVE: Minimum 5 years related experience preferred. Ideal candidates will have experience and a passion for excellence in more than one of the following areas:

• Airline Retailing
• Travel Agency Retailing
• Retail Intelligence – Machine Learning/AI
• NDC, Offer/Order
• Customer Experience
• Advanced “people skills” – ability to excel in a customer facing role
• Outstanding teamwork and collaboration skills
• Ability to handle large, complex projects
• Ability to lead and direct multiple projects simultaneously
• Outstanding written and verbal communication skills
• Ability to travel internationally
• Microsoft Outlook, Teams, Excel, PowerPoint, etc.

NICE TO HAVE: Additionally, preferred candidates will have skills or experience in at least one of the following areas:

• Fare Filing
• Airline Reservations/Ticketing/Payment/Exchanges/Check-in
• Airline Redemption & Frequent Traveler Programs
• eCommerce
• Project Management

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.