The Associate Director, Medical Account Management, is a senior member of the Pharma Review team, reporting to the General Manager. Eventually leading all Account Leads, this role will drive excellence within the Account teams, delighting our clients, and building growth within the established client bas

Essential Functions

• Manages team of Account Leads to ensure consistency and build success across the business

• Supports Account Leads on organic growth within defined accounts

• Identifies best practices across the business and embeds widely

• Supports Account Leads on conflict resolution, acting swiftly to ensure a successful outcome

• Ensures timely activities such as time reporting, budget reconciliation from all teams

• Liaises with the Associate Business Operations & Capabilities Director and identifies better practice across the business

• Builds broad networks within IQVIA, helping on RFP development

• Works with the Strategic Customer Engagement Associate Director to build a pipeline of additional business

• Works with the Account Leads to validate client forecasts

Qualifications

• 5-7 years’ experience within medical communications/healthcare/pharmaceuticals/Regulatory working currently as an account management or account director or equivalent

• Good problem-solving skills

• Demonstrated ability to deliver results to the appropriate quality and timeline metrics

• Strong influencing and negotiation skills

• Strong team leadership skills

• Strong customer service skills

• Strong software and computer skills, including MS Office applications

• Ability to establish and maintain effective working relationships with coworkers, managers and clients

• Understanding of the ABPI, EFPIA, IPHA and PhRMA codes of conduct

• Experience working in Veeva Vault PromoMats/MedComms, Aprimo or similar review and approval syste

• Location: Spain, Portugal, UK. This role is not eligible for UK visa sponsorship.

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Desirable skills or qualifications: 

• Masters or PhD in life sciences or business related experience

• Signatory/AQP expertise

• Medical of Pharmacist qualification

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.