Job Posting Title:

Sr Solutions Engineer

Req ID:

10148596

Job Description:

Department Description

At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company (TWDC) is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences.

The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. Our group drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.

Team Description:

The Senior Solutions Engineer - Globalscape is a critical role within Disney Corporate, where you will be responsible for supporting and sustaining the GlobalScape Managed File Transfer application. This hands-on position requires a strong technical foundation and a commitment to customer service, ensuring the secure and seamless transfer of files across the organization. As part of the corporate team, you will collaborate with world-class leaders to drive innovative solutions that align with Disney's global storytelling mission.

What You’ll Do:

As a Senior Solutions Engineer, you will play a vital role in maintaining and enhancing Disney's Managed File Transfer systems. Your expertise will be pivotal in resolving complex technical issues, implementing automation, and ensuring secure file transfer protocols. This role demands a proactive approach to problem-solving, independent work, and the ability to contribute to multiple projects simultaneously. Your contributions will directly impact Disney's ability to deliver world-class entertainment experiences.

• Provide technical support for the GlobalScape Managed File Transfer application, including diagnosing connectivity issues and resolving customer support incidents.

• Support tools application, prioritize user incidents, and aid in system upgrades and security enhancements.

• Develop and maintain technical documentation and identify opportunities for automation of redundant tasks.

• Collaborate with stakeholders to define escalation paths and communicate effectively across audiences.

• Ensure compliance with corporate policies and security standards while supporting infrastructure tools and operational processes.

• Utilize third-party tools and SFTP client software to enable customer solutions and enhance system functionality.

Competency Areas:

• Secure File Transfer Protocols - Ensures seamless and secure file transfers using protocols like SFTP and HTTPS.

• Managed File Transfer Applications - Supports tools such as GlobalScape, Axway, GoAnywhere, or MoveIT for file transfer operations.

• Automation Tools and Scripting - Utilizes tools like AutoMATE and PowerShell to automate redundant tasks and enhance efficiency.

• Technical Documentation - Develops and maintains clear and detailed technical documentation for system processes.

• ServiceNow and QA Tools - Leverages ServiceNow and QA tools to streamline workflows and improve system quality.

• Emerging System Development Trends - Stays updated on new technologies and trends to enhance system capabilities.

• Adaptability in Dynamic Environments - Thrives in fast-paced, evolving work settings while maintaining high performance.

• Operational Processes and Practices - Supports infrastructure tools and operational processes to ensure compliance and efficiency.

• Customer Solutions Enablement - Utilizes third-party tools and SFTP client software to deliver tailored solutions for customers.

• Collaboration Across Stakeholders - Effectively communicates and collaborates with diverse audiences to define escalation paths and resolve issues.

Required Qualifications & Skills:

• Proficiency in secure file transfer protocols such as SFTP and HTTPS.

• Experience with Managed File Transfer applications like GlobalScape, Axway, GoAnywhere, or MoveIT.

• Strong technical documentation skills and ability to analyze data for customer solutions.

• Familiarity with SFTP client software (Filezilla, WinSCP, SecureFX).

• Knowledge of automation tools such as AutoMATE and scripting languages like PowerShell.

• Understanding of infrastructure tools, operational processes, and practices.

• Bachelor's Degree in Computer Science, Information Systems, or a related field.

• Minimum 5 years of experience in technical support or related roles.

Preferred Qualifications:

• Experience with ServiceNow and QA tools automation.

• Curiosity and ability to stay abreast of emerging system development trends.

• Ability to adapt in fast-paced and changing environments.

• Proficiency in communication and project tools such as Office 365, Confluence, Jira, Slack, and Yammer.

Required Education:

Bachelor’s degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience

#DISNEYTECH

The hiring range for this position in Orlando, FL is $123,100 to $162,100 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Job Posting Segment:

Enterprise Technology and Data

Job Posting Primary Business:

Services and Platforms

Primary Job Posting Category:

Solutions Engineering

Employment Type:

Full time

Primary City, State, Region, Postal Code:

Orlando, FL, USA

Alternate City, State, Region, Postal Code:

Date Posted:

2026-05-04