ABOUT THE ROLE

This role, you will be responsible for the overall day-to-day leadership, governance, and effectiveness of the SOC — ensuring 24x7 monitoring, accurate incident detection and response, clear client communication, and compliance with banking regulatory expectations. You will serve as the single operational authority for SOC matters, bridging technical operations and senior stakeholder management.

KEY RESPONSIBILITIES

1.  SOC Operations Management

• Own and oversee 24x7 SOC operations, including L1/L2 coverage, shift handovers, and on-call support.

• Ensure alerts, incidents, and investigations are handled in accordance with defined SOPs, SLAs, and escalation criteria.

• Intervene decisively during high-severity incidents and complex investigations.

• Serve as the primary SOC point of contact for the client; lead monthly SOC reviews and ad-hoc client discussions.

• Ensure SOC operations meet banking regulatory and audit expectations; support audits and management assurance activities.

• Own SOC KPIs, SLAs, and operational metrics; ensure all documentation is accurate and audit-defensible.

2.  Incident Response & Escalation

• Lead and govern the full incident management lifecycle — triage, containment, eradication, recovery, and root cause analysis.

• Ensure accurate classification of security incidents versus operational or non-security events.

• Act as the primary escalation point during security incidents; ensure timely and consistent incident communications to the client.

3.  Use Case & Playbook Governance

• Own the use case and playbook management lifecycle: development, review, tuning, approval, and ongoing optimisation.

• Translate threat intelligence into actionable SOC detections and response playbooks.

• Identify detection gaps and drive continuous improvement initiatives.

4.  Threat Intelligence, IOC Sweeps & Threat Hunting

• Govern threat intelligence processes, ensuring applicability to the client environment and clear scope delineation.

• Oversee IOC sweeps and threat hunting activities; validate, document, and clearly communicate findings to stakeholders.

5.  Team Leadership & Capability Development

• Provide leadership and mentorship to SOC analysts; review investigations and reports for quality and accuracy.

• Identify skill gaps and drive structured analyst development plans.

• Foster a professional, high-performance SOC culture with clear accountability and ownership.

QUALIFICATIONS

• Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related field.

• At least 8–10 years of total experience, with 3+ years in SOC management or security operations leadership.

• Demonstrated experience managing 24x7 SOC operations in an enterprise or managed security services environment.

• Prior experience in banking, financial services, or a heavily regulated industry is strongly preferred.

• CISSP or CISM certification is preferred.

• GCIH or equivalent incident response certification is strongly preferred.

WORK ARRANGEMENT

• This role requires shift work, onsite presence, and may involve working at either the company’s office or the client site, depending on project and business requirements.

PERSONAL ATTRIBUTES

• Strong sense of accountability and ownership.

• Decisive and composed under pressure.

• Hands-on leadership mindset — not purely administrative.

• Excellent time management and prioritisation skills.

• High integrity and professionalism suitable for a Tier-1 banking environment.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.