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Job Title:ServiceNow Business Analyst – Third-Party Risk Management (TPRM)

Corporate Title: Analyst

Experience-5-8 years

Location- Bangalore

Job Summary

We are seeking an experienced ServiceNow Business Analyst with expertise in Third-Party Risk Management (TPRM) to gather business requirements, design ServiceNow TPRM solutions, and support implementation across the third-party lifecycle. The ideal candidate will work closely with business stakeholders, risk teams, security, procurement, and ServiceNow technical teams to deliver scalable governance, risk, and compliance solutions.

Key Responsibilities

• Gather, analyze, and document business requirements for ServiceNow TPRM implementations.
• Conduct workshops with Procurement, Vendor Management, Information Security, Legal, Compliance, Privacy, and Risk teams.
• Translate business requirements into functional specifications, user stories, acceptance criteria, and process flows.
• Configure and support ServiceNow TPRM modules in collaboration with developers.
• Define and optimize third-party onboarding, assessment, due diligence, issue management, remediation, and offboarding processes.
• Configure questionnaires, assessment templates, risk scoring models, and workflow automation.
• Design integrations with external security assessment tools (e.g., SecurityScorecard, BitSight, OneTrust, Archer, etc.) where applicable.
• Support Agile ceremonies including backlog grooming, sprint planning, demos, and UAT.
• Prepare functional design documents, BRDs, FRDs, test cases, and training materials.
• Coordinate User Acceptance Testing (UAT) and production deployments.
• Provide post-go-live support and continuous process improvement recommendations.
• Ensure compliance with enterprise governance and regulatory requirements.

Required Skills

ServiceNow

• ServiceNow TPRM
• Integrated Risk Management (IRM)
• Vendor Risk Management (VRM)
• Risk Assessment Framework
• Assessment Designer
• Flow Designer
• IntegrationHub
• Service Catalog
• Workflow/Process Automation
• Reporting and Dashboards

Business Analysis

• Requirement Gathering
• Process Mapping (BPMN/Visio)
• Gap Analysis
• User Stories
• BRD/FRD
• Functional Specifications
• UAT Management
• Stakeholder Management

Risk & Compliance

• Third-Party Risk Management Lifecycle
• Vendor Onboarding
• Due Diligence
• Risk Assessments
• Remediation Tracking
• Exception Management
• Continuous Monitoring
• Regulatory Compliance

Experience

• 5–8+ years as a Business Analyst.
• 3+ years working on ServiceNow IRM/TPRM implementations.
• Experience implementing end-to-end TPRM lifecycle.
• Experience working with Agile/Scrum methodologies.
• Knowledge of ServiceNow data model and integrations.
• Experience in banking, healthcare, manufacturing, or regulated industries is preferred.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Business, or related field.
• ServiceNow Certified System Administrator (CSA) – Preferred.
• ServiceNow IRM/TPRM Implementation certification – Preferred.
• CBAP, CCBA, or PMI-PBA certification is an advantage.

Key Competencies

• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management.
• Ability to facilitate workshops and requirement sessions.
• Strong documentation skills.
• Risk-based thinking.
• Attention to detail.
• Ability to work with cross-functional global teams.

Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.