Posted:
9/6/2024, 12:19:29 PM
Location(s):
Pembroke Pines, Florida, United States ⋅ Florida, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Location:
Pembroke Pines, FloridaAt Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.
Summary:
Supervises daily staff activities for an assigned shift.Responsibilities:
Provides direction, orientation, training, coaching, and mentoring to staff. Assists with performance evaluations and disciplinary actions.
Performs staff responsibilities as needed to fulfill required service levels. Leads the handling and resolution of complex issues and complaints.
Participate with interviewing and selection of new employees.
Effectively manage department technology including bed management programs
Determines, coordinates and supervises daily staffing assignments.
Assesses quality of services delivered and facilitates staff development programs. Ensures staff compliance with departmental and organizational policies, procedures and protocols.
Competencies:
ACCOUNTABILITY, CUSTOMER SERVICE, ENVIRONMENTAL SERVICES, LEADING BY COACHING, MANAGING PEOPLE, MEASURING PERFORMANCE RESULTS, PATIENT AND FAMILY CENTERED CARE, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOREducation and Certification Requirements:
High School Diploma or Equivalent (Required)Additional Job Information:
Complexity of Work: Requires critical thinking skills, effective communications skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Required Work Experience: One (1) of year supervision experience in healthcare or hospitality environment preferred.Working Conditions and Physical Requirements:
Shift:
EveningsDisclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.
Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.
Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.
Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.
We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.
Employment is subject to post offer, pre-placement assessment, including drug testing.
If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email [email protected]
Website: https://mhs.net/
Headquarter Location: Hollywood, Florida, United States
Employee Count: 10001+
Year Founded: 1953
Industries: Health Care ⋅ Hospital