Who are we?

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

Data centers are mission‑critical environments. Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers.

The Customer Operations Engineering (COE) Intern supports the execution of customer‑requested work within the data center, including installs, de‑installs, Smart Hands services, and ticket‑driven operational tasks. This role provides hands‑on exposure to customer‑facing data center operations, cabling, equipment handling, and service workflows in a secure, high‑availability environment, while working closely with experienced professionals. The team values customer focus, quality execution, teamwork, and continuous learning, and is committed to providing an inclusive and equitable work environment.

This internship program is designed to build foundational operational skills, service discipline, and technical curiosity for a long‑term career in data center operations and customer engineering.

Location: Location, Location, Location (or Country)

Duration: XX-week from MMM to MMM

What You’ll Learn & Experience

As a COE Intern, you will:

• Gain hands‑on exposure to customer operations activities including cross‑connects, equipment installations, Smart Hands, and service requests
• Learn how customer requests are managed, tracked, and executed within a 24x7 mission‑critical data center environment
• Develop foundational skills in ticket handling, documentation, service execution, and operational accuracy
• Build awareness of cross‑connect work, customer equipment handling, and basic testing and troubleshooting activities
• Observe how Customer Operations teams coordinate with internal and external partners to support customer deployments and day‑to‑day operations

Key Responsibilities

• Support Customer Operations with routine, ticket‑driven work requests
• Assist with customer installs and de‑installs, including basic rack‑and‑stack activities, cabling support, and customer asset handling
• Respond to and update service requests and trouble tickets following standard operating procedures
• Support routine intra‑cage and infrastructure installations such as basic cable management, ladder racks, patch panels, cabinets, and post racks
• Assist with routine cross‑connect work and basic troubleshooting activities
• Maintain accurate records of work completed, ticket updates, and operational documentation

Qualifications & Requirements

• High School Diploma or relevant technical/ vocational education
• Interest in data center operations, customer service, or technical environments
• Willingness to work on‑site in a data center environment
• Customer‑centric mindset with strong teamwork and communication skills
• Attention to detail and willingness to learn standardized processes and procedures

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

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This posting is a new position within our organization.