Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

Manage a deeply connected team across Europe, Middle East, and Asia Growth markets dedicated to collaborating across Sprinklr and with customers plus partners to close deals and create customer delight.

Build an extensive network and develop your career opportunities at an accelerated pace by regularly engaging with senior leaders including SVP of Europe Sales, and Revenue Operations Leadership team. Manage a team of direct reports in Europe as well as leader in Asia Growth Market with their own direct reports.

Main Outcomes We Drive

• Get the right deals done the right way for Sprinklr, customers, and partners

• Accelerate business transformation
• Drive Sprinklr’s profit growth
• Make empowered decisions on customer agreements using business judgment and licensing principles.
• Work with customers to negotiate pricing, licensing terms, and deal conditions necessary to sign agreements.
• Collaborate with sales, legal, and business groups to identify and resolve agreement issues.
• Ensure sales and negotiation strategies adhere to established guidelines, policies, and legal standards.
• Share best practices and strategies with internal teams to improve capabilities

Key Responsibilities:

• Defining and measuring strategy and priorities
• Instilling a culture of winning deals with an ownership mindset
• Coaching and assisting with deal making
• Advising on improvements to product offerings, licensing programs, contract negotiations and Field Sales processes
• High integrity
• Inclusion and great business partnering
• Courage and conviction
• Excellent demonstrated decision-making, problem solving and negotiating skills
• Effective communication, cross-group collaboration, and project management skills
• People management success
• Analytical and business judgment skills
• Ability to work comfortably with ambiguity

Required experience:

• BA/BS or equivalent experience
• Previous experience leading a Deal Desk, or other Revenue Operations team
• Experience with Revenue Accounting principles would be a plus
• Experience using Salesforce.com, Clari, Microsoft Office
• Understanding of impact of deals after closed/won and relationship to NetSuite revenue plan
• Communication skills and an ability to partner effectively across the organization from the individual contributor to senior leadership level  
• High standards of accuracy and precision  
• Ability to think creatively and problem solve; highly driven and self-motivated  

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.