Posted:
10/10/2024, 5:00:00 PM
Location(s):
Utah, United States ⋅ Draper, Utah, United States
Experience Level(s):
Senior
Field(s):
Business & Strategy
Position Summary...
What you'll do...
As a Content Writer for the Seller Support and Risk Operations teams within Walmart Marketplace, you'll be responsible for creating and updating internal documentation used by contact center associates to assist our sellers. This role is pivotal in ensuring clear and effective communication and support for our marketplace sellers.
This is a Remote position, but you must be based out of one of the approved locations: Bellevue, WA; San Bruno/Sunnyvale, CA; Bentonville, AR; Hoboken, NJ; Salt Lake City, UT.
Provides assistance with communication expertise for the business by creating and providing status updates to leaders; counseling functional area leaders and associates on writing and executing effective communications; and managing competing communication priorities for assigned business areas.
Supports development of communications materials such as intra-divisional or cross-divisional messages, talking points, frequently asked questions, promotional materials, presentations, articles by using expertise in writing, multimedia, graphic design, or technology; balancing changing and competing priorities; gathering content from a variety of sources; creating drafts and revisions; and planning project activities.
Evaluates the ongoing effectiveness of communication plans, programs, and initiatives by consulting with key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness; applying key learnings from internal and external benchmarking; participating in meetings with assigned functional areas to understand status updates on communication processes, requests, and communications sent; and visiting field leadership to ensure communications are meeting field expectations.
Executes business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance; accordingly, developing contingency plans; and demonstrating adaptability and supporting continuous learning.
Implements strategic communications across the business by participating in cross-functional teams to develop appropriate communication strategy and evaluate business needs and desired outcomes; ensuring continuity of business plans; serving as a stakeholder and as a communication subject matter expert in initiatives; drafting, designing, reviewing, and editing communications and presentations; advising on the creation of communication elements related to the divisional plan; and executing plans to distribute communications.
Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.
Live our Values
Culture Champion
• Models the Walmart values to foster our culture; holds oneself accountable; and supports Walmart’s commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.
Servant Leadership
• Is consistently humble, self-aware, honest, and transparent.
Embrace Change
Curiosity & Courage
• Demonstrates curiosity and a growth mindset; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Digital Transformation & Change
• Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.
Deliver for the Customer
Customer Focus
• Delivers results while putting the customer first and applying an omnimerchant mindset and the EDLP and EDLC business models to all plans.
Strategic Thinking
• Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.
Focus on our Associates
Diversity, Equity & Inclusion
• Embraces diversity in all its forms and actively supports diversity of ideas and perspectives, as well as diversity goal programs.
Collaboration & Influence
• Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with
impact to a range of audiences; and demonstrates energy and positivity for own work.
Talent Management
• Contributes to an environment allowing everyone to bring their best selves to work, demonstrates engagement and commitment to the team, and recognizes others’
contributions and accomplishments.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $70,000.00-$130,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor’s degree in Communications, Journalism, Business, or related field OR 2 years’ experience in communications, journalism, business, or related areaOutlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Microsoft OfficeWebsite: http://www.walmart.com/
Headquarter Location: Bentonville, Arkansas, United States
Employee Count: 10001+
Year Founded: 1962
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: E-Commerce ⋅ Grocery ⋅ Retail ⋅ Retail Technology ⋅ Shopping