About Robin:
Robin is reimagining workplace operations as a strategic function, and AI is at the core of how we get there. We help workplace teams bring order to the chaos by automating logistics, simplifying operations, and giving employees a seamless way to connect with the office. Today, our workplace operations platform is used by thousands of offices around the world.
At Robin, we believe the best connections and ideas come from being in the room together, so we work in person a few days a week. But we also build flexibility into every part of our product, and our culture, so people can do great work without burning out.
You want to be the trusted partner who helps customers turn Robin into an essential part of how their workplace runs.
Robin is hiring a Customer Success Manager to own the full customer lifecycle end-to-end from onboarding and day-to-day relationship management through renewal and expansion.
We're a hybrid team based in Boston, working in-office at least two days a week so we can build and solve in real time. You'll join a small, high-trust team where great ideas become customer wins quickly.
Why this role exists:
As Robin continues to grow, our customers rely on us not just for software, but for guidance on how to run smarter, more connected workplaces. This role exists to ensure customers see value quickly, adopt key features deeply, and become long-term Robin champions. You’ll sit at the center of the customer experience, partnering across sales, product, support, and marketing to drive retention, expansion, and advocacy.
Benefits that have your back (and your future):
- Medical & Dental Insurance through Blue Cross Blue Shield covered at 80% for you and your dependents, with two plan options including a High Deductible Plan with a company-funded HSA
- Vision Insurance – EyeMed coverage to keep your future in focus
- Company-paid protection – Short & Long Term Disability, Life, and AD&D insurance
- Paid Parental Leave – 100% covered so you can focus on your growing family
- Incentive Stock Options – Own a piece of what you’re building
- 401(k) with company match – Up to 3% match to help grow your nest egg
- Flexible vacation policy – Take the time you need (and yes, we actually do!)
- 12 company holidays – Plus your flexible time off for the perfect work-life balance
Perks that enable your continued success:
- Professional Development & AI Tools Stipend
- Referral Bonus Program
- Recognition perks
- In-Office Commuter Stipend
Robin is committed to creating a workplace that reflects the world around us. We believe that the key to good work is empowering our people and we know that diversity and inclusion are a large part of this equation. Our realities shape our everyday experiences and it’s our responsibility to our employees, our customers and our communities to address the issues with workplace representation. Robin does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.