Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Red Hat OS Administration
Good to have skills : SUSE Linux Administration, No Technology
Minimum 3 year(s) of experience is required
Educational Qualification : Graduate

Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and providing support to end-users. Technical Attributes: Solid understanding and experience with the SUSE and Redhat Linux operating system, preferably certified (SCA, RHCSA). Minimum 8 years of core experience in a technical support role or as a system administrator for SUSE and Redhat Linux OS. Troubleshoot challenging complex, critical, and sensitive customer issues related to: Installation errors, configuration errors, out of the box not working functionality, booting issues. Investigate usage problems, unexpected product behavior, performance degradation, and root cause analysis. The ability to troubleshoot various aspects of the Linux operating system. The ability to adapt to new technologies. Bash scripting. Expertise in the below areas: High Availability / Clustering technologies Storage technologies (like SAN, multipathing, iSCSI, LVM) Networking concepts and protocols LDAP, Kerberos, Samba, Active Directory Non-x86_64 architectures SUMA Manager and patching Personal Attributes: Candidates should be fluent in English (written and verbal) A strong sense of responsibility, self-motivation, and the ability to prioritize and organize multiple, simultaneous workloads. The ability to assess the customer situation and select the best path forward. Interpersonal communication skills, in both oral and written form. The ability to communicate complex technical information to customers in a clear and simple way. Experienced in providing a timely and accurate response and resolution to customer issues over the phone or electronically. The ability to work efficiently in a dynamic and collaborative environment with a team of highly skilled and motivated engineers. Respectful, patient, and professional approach Additional Information: - The candidate should have a minimum of 3 years of experience in Red Hat OS Administration. - This position is based at our Bengaluru office. - A Graduate degree is required.

Graduate

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