Job Summary

This position manages assigned contractor & vendor relationships, coordinating and completing Quality Assurance / Quality Control inspection requirements to maintain PSC compliance for residential and non-residential DSM programs. Responsibilities include: recruitment, training and retention of program contractors/vendors and personnel, oversight of assigned program contractors/vendors and its employees; DSM program technical support for external/internal customers; Field contact for external/internal customers and contractors/vendors 2nd level inquiries, PSC complaints and damage claims. Conduct mandated inspections of residential and non-residential DSM programs to ensure contractors/vendors QC, PSC compliance and code specifications are met.  Responsibilities also include support of residential and non-residential assessments and the Demand Response Program as needed. 

Responsibilities

• Perform inspections of completed DSM program contractor/vendor work on residential and non-residential DSM programs to ensure QA/QC and compliance as mandated by the PSC. 

• Record and document all related compliance results utilizing special test equipment with follow up to improve contractor/vendor performance and quality of work. 

• Proactively manage field activities for residential and non-residential DSM program contractor/vendor performance through continuous monitoring of quality, responsiveness and DSM program compliance. 

• Perform as technical liaison between Duke Energy, local and state inspection authorities, builders, contractors and vendors to ensure QC and problem resolution.   

• Develop and increase business relationships with assigned contractors/vendors, manufactures, local and state inspection authorities, builders, and 3rd party vendors that result in increased DSM program quality and participation.  

• Managing contractor/vendor relations may include site & office visits, administration of technical training, recognition, collaboration, sharing customer survey and sales metrics to improve performance and customer service. 

• Schedule and attend regular meetings and evaluations for assigned contractor/vendor management to monitor and improve performance, identify issues and adjust to changing conditions. 

• Manage assigned contractor/vendor program inventory: business license, insurance documents and background checks. 

• Responsible for delivering clear communications to customers, employees and contractor/vendor organizations to inform and educate regarding Demand Side Management & Energy Efficiency plans, activities, and initiatives to ensure a positive experience. 

• Train residential and non-residential program contractor/vendors and their employees for program participation and code specific issues. 

• Perform residential and non-residential Energy Check’s as needed in support of DSM & EE goals. 

• Comply with company safety protocol and all other administrative responsibilities; collaborate with Product,  Services & Program Manager(s) and other associated stakeholders for the implementation and QA/QC of  DSM Program filings which meet company goals and PSC mandates. 

• Build consistencies across assigned jurisdictions. 

• Provide technical training to Duke Energy employees as necessary to maintain awareness of the EE industry, building codes and practices and program changes.  

• Develop actionable plans to increase assigned contractor/vendor quality and efficiency to achieve defined DSM goals and strategies. 

• Track and provide monthly reports and additional metrics to Sr. Program Inspector and Supervisor.  

• Attend technical training and maintain industry certifications required by the state or Duke Energy to perform job responsibilities.   

Basic/Required Qualifications

• High School/GED 

• Minimum 3 years related work experience 

• Certified Energy Auditor  

Desired Qualifications 

• Knowledge of Duke Energy’s business objectives, DSM programs, products and services. 

• Experience with electrical and HVAC mechanical operations, building and construction principals and building code. 

• Must be capable of climbing, bending, lifting a minimum of 25 lbs. and working in confined spaces. 

• Must be approved to wear a respirator for extended periods of time while in attic spaces, exposed to elevated temperature conditions 

• Comprehensive financial and business acumen 

• Business operation experience 

• General knowledge/understanding of utility regulatory environment 

• Interpersonal skills including communication skills, presentation skills, conflict resolution and management skills, leadership skills, facilitation skills, both internal and external to Duke Energy 

Working Conditions

• Field Mobility Classification – Work will be performed in various field locations, as needed, after the onboarding period. However, field employees are required to live within a reasonable daily commute to their assigned work location.

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