Customer Service Contact trainee

Posted:
8/1/2024, 5:00:00 PM

Location(s):
Santena, Piedmont, Italy ⋅ Piedmont, Italy

Experience Level(s):
Junior ⋅ Mid Level

Field(s):
Customer Success & Support

Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.

Valeo Group is one of the world's largest Automotive suppliers which is an inspired company focused on innovative products, development and customer satisfaction. Working with us means managing the most advanced and sophisticated technologies.


Our Santena plant is part of our Brain Business Group, the market leader in parking and driving assistance components. It offers added value in terms of service, flexibility, product know-how and in-depth knowledge of its customers to fully understand their needs and offer them optimal solutions.


As a Logistic & Customer Service Trainee in Valeo Brain, in Santena, you will have the opportunity to work with the most powerful carmaker companies, in the electronics development working in an international and multicultural environment.

She/He will be a support for the customer care team, with main responsibilities below:

  • Upon receiving of the customer schedules (via EDI, webEDI or paper), ensure that the Customer requirements are integrated into the system and any integration errors are dealt with and resolved;

  •  Identify & highlight large order variations between the schedules that were forecasted by the Customer & those that are firmed up by the Customer;

  • Follow the complete Supply Chain (procurement, production, and shipping) and chase if necessary, ensure that targeted service levels to the Customer are reached. Monitor the safety stock levels and alert when the min / max levels are reached;

  • Ensure the feasibility of the Customers’ programs internally (MPS Manager (weekly), Procurement and Scheduler (daily) and if necessary, negotiate the planned delivery dates upstream with the Customer;

  • Ensure that the internal scheduling has been launched, taking into account the Customers’ priorities. Make or Ensure the production sequencing based on real customer demand;

  • Measure the daily service rate for each Customer. Propose action plans to improve the service level.

Come to Valeo and discover our benefits! We offer our employees:

  - The chance to profit from a customized career plan in one of the most important tech-companies worldwide! 

- The possibility of knowing everything you need about Valeo and your new challenging position with a comprehensive integration plan and a customized buddy program

- Continuous training courses at work

Don´t miss the opportunity of joining us and take advantage of being part of an international company that commits to ethics, transparency, empowerment, professionalism and teamwork. At Valeo, innovation is driven by the diversity, authenticity and energy of its talents. Is that you? We want to know you!

Job:

Logistics Trainee/Apprentice/VIE

Organization:

Material Planning/Production Control

Schedule:

Full time

Employee Status:

Trainee (Fixed Term) (Trainee)

Job Type:

Trainee / Internship

Job Posting Date:

2024-08-02

Join Us !
Being part of our team, you will join:
- one of the largest global innovative companies, with more than 20,000 engineers working in Research & Development
- a multi-cultural environment that values diversity and international collaboration
- more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth
- a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development

More information on Valeo: https://www.valeo.com