Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

-

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Join TD’s Protect Platform, where we are building a world-class, diverse technology team dedicated to safeguarding our customers and the bank. 

As the AVP of Financial Crime and Automation, you will lead the charge in modernizing our end-to-end FinCrime technology stack through AI, automation, and intelligent workflow design.  

​This is about industrializing innovation. You will serve as the central acceleration hub, providing the scalable AI patterns and delivery muscle needed to transform our Prevent, Detect, Respond, and Performance capabilities.  

​Why This Role?

​Massive Operational Leverage: You will directly own the transformation of the Respond domain, the primary engine for our operations. Your work will empower 1,600+ frontline agents, turning complex investigations into streamlined, AI-augmented workflows.  

​Cutting-Edge Tech Stack: You will introduce GenAI-enabled knowledge retrieval, model-assisted alert triage, and straight-through processing across the full technology stack.  

​Measurable Impact: This is a role for a builder who cares about outcomes. You will shorten case cycle times, improve decision quality, and increase throughput, ensuring our AI ambition is anchored in real-world productivity.  

​Human-Centric Innovation: You aren't just deploying tools; you are enabling a workforce. You will design solutions that augment human judgment, ensuring our investigators are equipped with the best intelligence to make critical decisions.  

​Who You are?

​You are a visionary leader with over 10 years of experience in Financial Crime, Risk, or Operations. You have a deep conceptual understanding of AI and automation and a proven track record of delivering large-scale change within regulated environments. You don't just see the technology; you see the future of banking.  

Accountabilities:

• This role exists to modernize Financial Crime capabilities through AI, automation, and intelligent workflow design across the end‑to‑end FinCrime technology stack — Prevent, Detect, Respond, and Performance. The position is intentionally designed as a central enablement and acceleration function that supports domain teams with scalable AI patterns, automation tooling, and delivery muscle, while directly owning and leading transformation within the Respond domain.

• The Respond domain is the primary execution engine of Financial Crime operations, supporting 1,600+ frontline agents. As such, it represents the largest immediate opportunity for productivity uplift, cycle‑time reduction, cost avoidance, and investigator experience improvement.

• This role anchors AI ambition in measurable outcomes by focusing on innovation where operational leverage is highest, while ensuring consistency, governance, and reusability across the broader platform.

Enterprise AI & Automation Enablement

Act as the first‑line AI and automation enablement leader for FinCrime by:

• Defining and executing a Financial Crime AI strategy that spans Prevent, Detect, Respond, and Performance
• Introducing AI across the full technology stack, including:
  • Case management and workflow orchestration
  • Investigator decision support and summarization
  • Process automation (RPA, orchestration, straight‑through processing)
  • Model‑assisted alert triage and prioritization
  • GenAI‑enabled knowledge retrieval, policy interpretation, and QA support
• Providing reusable AI patterns, tooling, and architectural standards that domain teams can adopt without reinventing solutions
• Partnering with ED&A, Architecture, and Platform Engineering to industrialize AI delivery rather than run isolated pilots

• Success is measured by domain adoption, operational impact, and sustained value delivery.

 Respond Domain Ownership & Transformation (Primary Accountability)

• Lead the end‑to‑end modernization of the Financial Crime Respond domain, with accountability for:

• Driving process redesign and automation across investigation, escalation, quality assurance, and reporting workflows
• Deploying AI to:
  • Reduce manual investigator effort
  • Improve decision consistency and quality
  • Shorten case cycle times
  • Increase throughput without proportional headcount growth
• Prioritizing initiatives based on quantified operational leverage, recognizing that improvements here directly impact on thousands of daily decisions and material cost bases
• Supporting the Respond product roadmap in partnership with Product team, defining the technology roadmap, and working Operations, ensuring alignment between tooling, process, and workforce enablement.

Operating Model & Workforce Enablement

Ensure AI and automation are adopted responsibly and effectively by:

• Embedding solutions into day‑to‑day investigator workflows, not parallel tools
• Supporting change management, training, and capability uplift for frontline teams and leaders
• Designing solutions that augment human judgment, not obscure or replace it without control
• Establishing feedback loops from investigators to continuously refine models and automations

Experience:

• 10+ years in Financial Crime, Risk, Operations, or related domains
• Demonstrated experience modernizing complex operational environments
• Strong understanding of AI, automation, and workflow technologies (conceptual depth required; hands‑on coding not mandatory)
• Proven ability to deliver change at scale in regulated environments
• Executive‑level communication and stakeholder influence

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet