Quality Business Specialist

North American Senior Benefits

Lawrenceville, GA

About North American Senior Benefits

North American Senior Benefits, an Integrity company, focuses on final expense life insurance while offering additional product options in the senior market as well. Based in Georgia, NASB distributes its products through a vast network of more than 5,000 agents across the nation. The family-like atmosphere of success has helped NASB become one of the nation’s largest agencies.

Why Work Here

Joining us means being part of a hyper-growth company with all kinds of professional opportunities for those who are ready. Are you ready? At Integrity, we start with competitive compensation and just get better from there.

We love celebrating all your hard work with fun and swag — and we love giving back! You can look forward to friendly competitions and contests, as well as activities that help raise money for charities in the communities we serve.

At Integrity, we include benefits that make work-life more fun with more peace of mind for you. These benefits include but are not limited to:

• Generous PTO and holiday schedule, with extra time off for community service and your birthday

• Multiple health insurance plans to choose from

• 401(k) with immediately vested employer matching

• Integrity-paid HSA contributions for eligible health plans

• Employee ownership program after one year, which grants meaningful ownership in Integrity’s ongoing success

Job Summary

Provide a high level of support for our customers by receiving, reviewing, filing, and submitting carrier contracts, change requests, and various other types of administrative work. Process agent requests with carriers in a timely manner with accuracy, as well as confirm request completion with carriers via website, email, or phone. Ability to answer phones to assist agents or clients and transfer to the appropriate staff member. Fully cross trained in all areas of contracting to assist contracting team with questions and work with team leads to maintain appropriate volume of work.

Primary Responsibilities:

• Review and submit agent contracts and change requests to carriers

• Know and understand carrier specifications to ensure contracting is submitted in good order

• Communicate agent status and missing requirements with agents/coordinators

• Organize and maintain database as it relates to contracting information

• Contact carriers via website, email or phone for any contracting follow-ups and/or questions that may arise

• Input and maintain contracting data into various spreadsheets

• Assist the contracting department with any daily tasks that arise

• Answer phones and transfer to the appropriate staff member

• Fully cross trained with the ability to shift between tasks in order to maintain appropriate volume

• Special projects may be assigned to maintain clean an accurate database

Primary Skills & Requirements:

• Highly detail oriented with a critical degree of accuracy regarding data entry and analysis

• Good interpersonal and organizational skills

• Ability to prioritize work and to perform multiple tasks simultaneously while adhering to deadlines

• Good problem-solving and analytical skills;

• Ability to take responsibility, to work well as a team member and to work independently

• Ability to understand and follow directions and complex policies and procedures; ability to deal with confidential data

• Have at least 1 year- 2 years of Licensing Coordinator II experience

• High school diploma or general education degree (GED); prior experience preferred but not required.

• Capacity to read, write, and comprehend simple instructions, short correspondence, and memos.

• Capability to effectively present information in person, over the phone, and in writing.

• Capable of applying reasoning and common sense understanding to carry out written or oral instructions.

• Possess basic computer navigation skills and knowledge or familiarity of basic computer programs/applications including but not limited to email, word processing, spreadsheet programs, internet, Adobe, etc.

• Multi line phone skills.

• Good oral and written communications.

• Ability to plan and organize.

• Adaptation to changing business operations

• Ability to multi-task while working in a fast-paced environment

• Effectively able to work independently and part of a team

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. 

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.