Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

 

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This opportunity is for a Product Manager, Client BI for Meetings Insights to be part of the team that creates best-in-class digital solutions for our customer and oversees a portfolio of products that are integral to the care and wellbeing of travelers.

We are looking for a strategic-minded person who is passionate about both the power of travel for personal and professional growth, and the critical importance safety and security for travelers. The ideal candidate will have a deep understanding of the travel landscape, particularly corporate travel, and what tools, data, and analytics travel managers and meeting planners require to make informed decisions about their meetings and events (M&E) programs.  Key responsibilities include the management of our M&E BI product, Meetings Insights, and its touchpoints across the product landscape.

The person in this role will manage and execute key strategies from concept creation and product design to development and delivery in partnership with our engineers and designers. Engaging with customers and key stakeholders around the travel program and meetings experience and vision will also be an integral element, as well as effective communication across Amex GBT teams including M&E, marketing, sales, client management, consulting, technologies, product deployment, supplier relations, compliance, and traveler care. Familiarity of emerging technologies in both the travel and M&E spaces will also be a key to success.

What You'll Do:

• Define product and technology requirements for Amex GBT’s M&E client BI product offering that incorporates the voice of the customer and GBT’s strategic objectives
• Deliver GBT’s strategic product vision for M&E client BI, including the development roadmap and go-to-market plan
• Liaise with commercial teams and customers to address pain points and inquiries
• Mange development timelines and scope with the engineers
• Partner with designers to create best-in-class BI user interfaces and user experiences
• Own the relationship with our third-party vendor(s)
• Collaborate with product marketing on go to market strategies
• Manage resource assignment, budget, and scope prioritization with proven ability to make trade-offs when there are competing business demands
• Regularly communicate with key stakeholders about product vision and roadmap, answer any questions that arise, and solicit feedback
• Stay abreast of competitive products and trends in meetings & events and travel technologies
• Provide subject matter expertise and function as a trusted adviser to key internal stakeholders including: M&E for business objectives; Technology for product development; Commercial for sales enablement; Consulting for sustainability guidance

What We're Looking For:

• 7+ years managing products in an agile environment, ideally in the meetings & events, travel and/or B2B space, with a proven track record of success
• Passionate about technology, travel, and/or meetings & events
• Obsessive about solving customer problems that can be complex in nature
• Proven track record of successful product launches from ideation to launch, including post launch success analysis
• Ability to incorporate customer feedback and organizational priorities while balancing product vision and goals
• Demonstrated ability to execute results on several complex projects at the same time.
• Outstanding interpersonal and communication skills required, including written and verbal presentation skills, to work collaboratively and effectively with a wide variety of internal and external stakeholders
• Strong organizational skills with an emphasis on project management. 
• Experience with Jira and writing user stories and working with technologies to develop the road map
• Bachelor’s degree or equivalent required

#GBTJobs

     

Location

Chicago, Illinois, United States

     

     

The US national annual base salary range for this position is from $85,000 to $170,000.  The national range provided includes the base salary that GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

     

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!