Euronext  

Euronext is the leading pan-European exchange in the Eurozone with a unique federal model across the Belgium, Dutch, French, Irish, Norwegian, Portuguese markets. Euronext also operates a UK-based regulated securities market.   

Euronext brings together buyers and sellers in venues that are transparent, efficient and reliable, addressing the needs of all market participants: SMEs and blue chips, retail and institutional investors, buyside and sell-side, brokers and market makers, long-only and high frequency traders.  

Euronext provides a large range of products and services, services, platforms, technologies, and the deepest pool of liquidity in Europe around one core mandate: power pan-European capital markets to finance the real economy, as demonstrated by its leading position in the following segments:  

• The largest continental listing venue, with more than 1,500 issuers and a market cap of c.€4.3 in September 2019,  

• An unmatched blue chip franchise consisting of 24 out of 50 companies of the Morningstar® Eurozone 50 Index℠,  

• The #1 cash market in continental Europe, with an average daily volume of €7.9 billion in Q3 2019,   

• The largest centre for debt and funds listings in the world, with more than 40,000 listed bonds and 5,100 funds, and major player in ETFs with close to 1,200 listings,  

• A diversified financial derivative franchise including stock options and futures, dividend contracts and equity index derivatives,  

• The leading commodities business in continental Europe for salmon, milling wheat, rapeseed and corn futures,  

• The calculation and management of more than 400 indices, ranging from national flagship indices (AEX®, BEL 20®, CAC 40®, ISEQ®, PSI 20®, OSEBX®) to thematic, strategic and sectorial indices.   

Euronext has recently expanded its footprint with a new corporate services suite and foreign exchange trading.   

Job Summary  

To provide first-level technical support across a broad range of disciplines that underpin the operation of Euronext Markets and Euronext Clearing as well as hosted markets on behalf of clients. 

The disciplines include applications, systems (Linux and Windows), databases and Cloud (AWS and Azure). 

The selected candidate will be part of a team based in Porto, covering all market operational hours (using a shift system in a 24/7 operation). They will work in a high-tech learning environment, collaborating with colleagues across all Euronext locations. 

The job involves prioritizing and resolving faults or queries related to the full range of systems across all clients. Additionally, the candidate will suggest methods to build and implement measurable improvements to the services. They will also undertake project work and participate in the implementation of changes, followed by quality assurance (QA) checks. Troubleshooting issues related to databases, infrastructure, and applications will be part of their responsibilities. Furthermore, they will contribute to serious incident, change, and problem management. 

This role is both internal and external client facing and is located within the Production Services Group, which is a part of the IT Operations and Engineering group. 

Key Accountabilities  

• Prioritization and progression of resolution for faults or queries on the full range of systems; 

• Troubleshooting issues relating to applications, infrastructure and database; 

• Active participation in serious incident, problem and change management; 

• Undertaking of project work to help implement best support practice and continued success of the Euronext businesses; 

• Communication with internal and external stakeholders. 

Profile and Skills  

Essential 

• Degree, CET or equivalent in a computer related subject;  

• Enthusiasm combined with a collaborative attitude;  

• Excellent communication skills, both oral and written;  

• English is a must, as it will be used on a daily basis to communicate with other teams and customers;  

• Excellent interpersonal skills;  

• Experience with Monitoring solutions 

• An affinity with:  

• OS - Windows, Linux;  

• Database – Oracle, MySQL, PostgreSQL;  

• Monitoring Systems – Logic Monitor;  

• Network – Protocols, DNS 

Desirable 

• Knowledge of financial markets;  

• Knowledge of Equities and Derivatives financial instruments (e.g. Futures, Options/Warrants);  

• Knowledge of ITIL framework and processes;  

• Scripting language (Shell/Perl/PHP/Python) 

Candidate Criteria 

• A hands-on mentality and a structured way of working; Ambition and potential to develop a successful IT career;  

• Ability to multi-task and prioritize;  

• Strong awareness and interest in technology;  

• Superb problem solving skills;  

• Experience in working effectively within a team and on your own;  

• Excellent communication skills;  

• Excellent interpersonal skills;  

• Excellent organizational skills. 

Euronext Values  

Unity   

• We respect and value the people we work with   

• We are unified through a common purpose   

• We embrace diversity and strive for inclusion   

Integrity   

• We value transparency, communicate honestly and share information openly   

• We act with integrity in everything we do   

• We don’t hide our mistakes, and we learn from them   

Agility   

• We act with a sense of urgency and decisiveness   

• We are adaptable, responsive and embrace change   

• We take smart risks   

Energy   

• We are positively driven to make a difference and challenge the status quo   

• We focus on and encourage personal leadership   

• We motivate each other with our ambition   

Accountability   

• We deliver maximum value to our customers and stakeholders   

• We take ownership and are accountable for the outcome   

• We reward and celebrate performance   

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.