Principal Software Engineer - IE06GE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.   

         

The Hartford’s Enterprise Contact Center Platforms team is seeking a Principal Software Engineer. This is a technical leadership position that requires 10+ years of industry experience and a deep understanding of cloud & software engineering processes and pipelines complimented with non-functional aspects like Performance, Reusability, Scalability, Reliability, and Availability, etc. In addition, the individual must bring deep Amazon Connect hands-on experience coupled with prior experience of large-scale migration from a competitor to Amazon Connect. We are looking for a candidate who is enthusiastic about technology, platform management and can thrive in a demanding environment to support the strategic planning and delivery of Contact Center omni channel infrastructure, systems, applications, and practices across cloud-based platforms.

Successful candidate will be expected to demonstrate strong leadership skills, excellent partnership with stakeholders and partner teams, solid technical acumen, experience in delivering quality technical solutions as well as setting and executing on a strategic technical vision to ensure Contact Center systems are stable, performant, and secure.

This role can have a Hybrid or Remote work arrangement.  Candidates who live near one of our office locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

Candidate must be authorized to work in the US without company sponsorship. The company will not support the STEM OPT I-983 Training Plan endorsement for this position.

*Strong candidate has been identified for this role
 

Key Responsibilities include, but not limited to:

• Accountable for multiple large scale software products. Large Scale refers to multiple teams, multiple release trains, significant complexity, multiple large code repositories, multiple integrations, multiple technologies, platforms.
• Anticipate business need and influence strategy, architecture, and platform decisions.
• Accountable for cross team development tool decisions.
• Provide significant input to influence infrastructure and architecture roadmaps across product teams.
• Accountable for software designs across multiple product teams.
• Collaborate with business and IT partners to proactively mitigate existing technical debt.
• Support activities developing the community. Drive development standards and best practices for line of business or enterprise.
• This is an individual contributor role with no direct reports.
• Lead Amazon Connect migration from a technical perspective and provide hands-on participation to the technical teams.
• Work in a matrix organization collaborating with Reliability Engineering teams, Cloud Services, Cyber, Enterprise Architecture and Data Services among others.
• Actively collaborates with team members to drive outcomes across products, multiple teams.

• Accountable for Engineering Culture across product teams. Continuously learn, support others, and encourage them to learn more. Support innovation and motivate those around.
• Continuously build strong relationships. Collaboration with teams to identify opportunities for integration across tools used in the life cycle, including agile, test automation, platform configuration management, project management and drive efficiencies.
• Define best practices to include alerts and monitoring to improve service capabilities.

Qualifications:

• Bachelor’s or advanced degree
• 10 or more years of software engineering and application development experience with strategic planning, process analysis and execution skills for introducing evolving architecture-based solutions like Cloud, SaaS, and new UI frameworks.
• Business and technology expertise to assess, deliberate and influence architectural decisions. Evaluate, recommend, and influence procurement decisions for tools and frameworks for effective delivery. Troubleshoot and resolve across the technology stacks and/or across multiple lines of business.
• 5+ years of developing and operating production workloads in cloud infrastructure (AWS, Azure, etc.)
• Experience with large-scale application and business process cloud re-imaging
• Experience with AWS security best practice and posture management - IAM, policies and maintaining regulatory requirements with third-party tools.
• Experience with integral AWS services of Amazon Connect, Contact Lens, Amazon Q and other Gen-AI tools and products offered within the Amazon Connect eco-system.
• Preferred Certifications/Licenses(as applicable) AWS and AI.
• Proven experience with Agile SAfe delivery methodologies.
• Strong written and verbal communication skills
• Comprehensive understanding of end-to-end Contact Center integrated platforms, systems, applications, and data architecture.
• Must be authorized to work in the U.S. without company sponsorship

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$166,560 - $249,840

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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